2027 Summer IT Operations & Asset Management Intern

As a member of our Digital Operations team, you will have the opportunity to work alongside experienced IT professionals while helping build the systems, processes, and documentation that support a growing enterprise IT environment. 

The IT Operations & Asset Management Intern will focus on improving visibility, organization, and lifecycle management across Ursa Major's IT environment. This role will help establish accurate and reliable information about the organization's hardware, software, infrastructure, network, datacenter, and technology services. 

The ideal candidate is highly organized, technically curious, and interested in understanding how enterprise IT environments are structured and operated. This role will involve a combination of hands-on technical work, data analysis, documentation, and process improvement. The intern will have the opportunity to work across multiple areas of IT and contribute to projects that improve the organization's ability to manage and scale its technology environment. 

This role will report to the IT Manager. 

Responsibilities: 

• Maintain and improve IT asset and infrastructure inventories, ensuring information is accurate, current, and actionable 

• Assist with hardware, software, licensing, network, circuit, and infrastructure lifecycle management 

• Assist with Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB initiatives 

• Reconcile and clean up asset and configuration data across IT management platforms and other authoritative sources 

• Build and maintain documentation for IT infrastructure, datacenter environments, network architecture, and technology services 

• Develop reports and dashboards that provide visibility into IT assets, lifecycle, utilization, and operational health 

• Assist with IT infrastructure projects, technology refresh initiatives, and process improvements 

• Identify opportunities to improve IT operations through better data, standardization, and automation 

Experience/Requirements: 

• Currently pursuing or recently completed a degree, certification program, or equivalent coursework in Information Technology, Information Systems, Computer Science, Engineering, or a related technical field 

• Foundational experience with IT systems, hardware, networking, cloud platforms, or systems administration through coursework, internships, employment, labs, or personal projects 

• Strong organizational and analytical skills with an interest in working with technical data 

• Familiarity with hardware and software asset management, CMDBs, ITSM platforms, or similar systems is preferred 

• Familiarity with Microsoft 365, Azure, endpoint management, or enterprise IT platforms is preferred 

• Basic understanding of networking and enterprise IT infrastructure 

Critical Skills: 

• Exceptional attention to detail and commitment to data accuracy 

• Ability to organize, analyze, and improve large sets of technical information 

• Strong analytical and problem-solving skills 

• Ability to identify inconsistencies, gaps, and opportunities for process improvement 

• Ability to communicate technical information clearly through documentation and presentations 

• Comfortable working independently while collaborating with members of the IT team 

• Eagerness to learn and take ownership of projects 

• Demonstrated technical curiosity through coursework, internships, labs, or personal projects 

What You Will Learn: 

• Enterprise IT operations and asset lifecycle management 

• Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB concepts 

• Datacenter and network infrastructure 

• Hardware, software, and SaaS lifecycle management 

• IT infrastructure documentation and architecture