Account Executive – Domestic & Heavy Haul Operations

Fracht Group

Houston, TX, United States2w ago

Key details

Location: Houston, TX, United States
Work style: Onsite
Job type: Full-time
Function: Sales & Solutions
Focus area: other
Posted: 2w ago

Skills

carrier managementcrmcross-sellingfreight forwardingnegotiationperformance managementupselling

About the role

POSITION OVERVIEW

Join our Projects Domestics team and own the relationship with key project accounts, from first quote to final delivery. This role is a great fit for an experienced truckload broker who is strong with customers and negotiation and wants to grow into multimodal project freight forwarding. We’ll teach you our forwarding processes and systems.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

Be the main point of contact for your assigned key accounts, and grow them through upselling and cross-selling domestic freight.
Quote and book FTL, LTL, flatbed, heavy haul and oversized shipments, and respond to RFPs and spot quotes on time.
Negotiate rates with clients and carriers, using market data to protect margin.
Find, vet and manage carriers, including those for oversized and time-critical freight.
Track shipments from pickup to delivery, and flag issues before the customer finds out.
Resolve service problems such as late trucks, OS&D, detention, and claims quickly.
Run regular check-ins and business reviews and report on account performance management.
Work with operations, pricing, dispatch, and accounting so every project runs smoothly and billing is accurate.

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

Experience in freight brokerage, domestic trucking or forwarding, with a track record of managing and growing customer accounts.
Knowledge of common equipment types (dry van, reefer, flatbed, heavy haul and specialized). Project or oversized cargo experience is a strong plus.
Familiarity with load boards and rate tools such as DAT or Truckstop.
Excellent communication, negotiation and problem-solving skills, with quick, reliable responses by email and phone.
Ability to manage multiple shipments and priorities at once, work under pressure and meet deadlines.
Strong organization and time-management skills.
Positive attitude and a team-first mindset.
Eagerness to learn freight forwarding (ocean, air and project logistics).
Willingness to travel to meet clients as needed.
Nice to have: a bachelor’s degree in business or Logistics, and experience with Aljex, CargoWise, a TMS or a CRM.

PHYSICAL REQUIREMENTS

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 50 lbs.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

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