Account Manager - Property & Casualty

Description

Position Summary

Account Managers are responsible for managing and servicing a book of business outside of the premier revenue threshold while supporting Sales Executives in the development of client and prospect insurance programs. This role ensures exceptional client service, provides risk management expertise, and identifies opportunities for account growth and retention.

Key Responsibilities

• Manage a book of business outside of premier revenue threshold, ensuring retention and growth.
• Accompany Account Executives on prospect and renewal presentations and service plans.
• Provide support to the sales team by answering questions and guiding prospective clients.
• Implement and monitor clients’ service plans and manage the full life cycle of an account by distributing renewal questionnaires, creating tailored marketing plans, preparing proposals, implementing coverage, and conducting mid-year policy reviews 180 days into the policy.
• Communicate with clients via phone and email to provide information about insurance policies, coverage options or discrepancies, and billing questions, while addressing and resolving customer inquiries and complaints promptly and professionally.
• Evaluate and analyze risk management programs to ensure clients have appropriate coverage, educate clients on various insurance plans to guide informed decisions, and provide advice on risk reduction strategies.
• Identify cross-selling and up-selling opportunities for additional insurance products or policy enhancements.
• Process change requests, including estimating additional premiums, collecting down payments, and creating finance agreements when necessary.
• Handle policy, endorsement, audit, and dividend checks.
• Review aged receivables to ensure timely premium collection from clients.
• Handle policy cancellations and explain related procedures.
• Perform analysis of claims and provide related support to clients.
• Develop relationships with underwriters to negotiate premiums, terms, and conditions on behalf of clients.
• Collaborate with internal departments to ensure client satisfaction and timely resolution of issues.
• Maintain accurate records of client interactions, policy details, and transaction history, and update client accounts with all relevant information.
• Ensure all data and communications comply with company standards, regulatory requirements, and state and federal laws related to insurance.
• Collaborate effectively with diverse, high-performing team members, demonstrating strong interpersonal skills and the ability to navigate varying communication styles and personalities.
• Adapt quickly to shifting priorities in a fast-paced environment, maintaining focus and productivity amid changing tasks and competing deadlines.
• Work toward professional insurance designations such as CISR and/or CIC.
• Build and maintain relationships with clients while providing high-quality customer service.
• Demonstrate strong organizational and time management skills.
• Assist the P&C Department with various projects and provide support as needed.
• Gain knowledge of the industry through training and development opportunities, including attending webinars and training sessions to stay current with industry changes.
• Perform other duties as assigned.

Attendance and Reliability:

• Regular and reliable attendance, punctuality, and consistent availability during established work hours are essential to this position. Employees are expected to report to work as scheduled, be prepared to begin work at their scheduled start time, and maintain dependable attendance to support clients, coworkers, and business operations. Reasonable accommodations will be considered in accordance with applicable law.

Requirements

Skills/Qualifications

• BA or BS degree or applicable job experience.
• 1–3 years of experience in Property & Casualty or a related field.
• Must hold a current resident P&C license within 30 days of being hired (pre-licensing course provided). Employees have a maximum of two attempts to pass the exam.
• Must maintain continuing education credits as required.
• Strong Microsoft Outlook, Word, and Excel skills.
• Excellent verbal and written communication skills.
• Proven ability to work in a fast-paced environment while adapting to changing deadlines and priorities.
• Strong organizational and time management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The employee must occasionally exert up to 25 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time, but may involve walking or standing for brief periods of time.