Account Manager

Join Toshiba America Business Solutions as an Account Manager in Mt. Gilead, NC.

Summary: Develop and maintain account relationships. Manage, plan and coordinate client assessments (government & schools) including document lifecycle analysis projects for clients to provide equipment solutions that meet business objectives or result in upselling opportunities related to the rental equipment business.

What You'll Do

• Develop and maintain account relationships to generate net new and sustain revenue growth for identified accounts while strengthening TBS presence in the business solutions marketplace.

• Conduct client assessments where appropriate resulting in upsell opportunities. Act as day-to-day contact focusing on the needs of the account.

• Coordinate TBS counterparts to effectively meet the demands of prospective and existing clients. Ensure contractual demands are met.

• Implement plans and programs to maximize revenue opportunity through upselling techniques, acquiring referrals, and passing along sales leads. Identify areas of concern and advise management of corrective action as required.

• Coordinate and collaborate with TBS Team to ensure equipment is running smoothly and meets the needs of the customer, resulting in client satisfaction.

• Ensure comprehensive review of customer account and on-time delivery of projects/installations related to the assigned accounts.

• Conduct key operator training where required to ensure optimal equipment use.

• Identify equipment solutions which ensures optimal output performance and meets business needs in a cost-effective manner.

• Build client relationships with End users, key influencers and decision-makers leading to referral business.

• Perform other related duties as assigned.

What You'll Bring

• Bachelor’s Degree or equivalent.

• Minimum of three years of experience in client assessments, installations, client training and customer/product support.

• Experience in print services, document management, output management, workflow, and sales a plus.

• Must have demonstrated experience in account management offering document solutions and management.

• Demonstrated experience selling or managing government and/or education accounts preferred but not required.

• Demonstrated experience with process improvement, document and cost analysis a plus.

• Must be comfortable with project/installation management.

• Demonstrated ability to collaborate with all levels of management.

• Comfortable with upselling services.

• Strong communication skills with ability to translate technical information into value propositions.

• Ability to travel frequently.

• Requires a valid driver’s license and reliable insured vehicle.

Earn Well

• $60,000 first year earning potential, $40K base salary, plus commission, expense, manufacturer incentives, and bonus potential

Benefits

• Medical, dental, and vision coverage

• 401(k) plan with match and company provided life insurance

• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts

• Generous paid holidays, vacation & sick/personal business/volunteer days

• Opportunities for career growth within a global technology organization

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