Accounts Receivable & Collections Specialist

Position SummaryThe Accounts Receivable & Collections Specialist is responsible for collecting outstanding customer balances, reducing overdue accounts receivable, and supporting timely cash flow. The role will focus on customer communication, payment follow-up, and resolution of collection issues. Additionally, the individual will coordinate with a third-party collection agency to monitor and support the recovery of aged and delinquent accounts.
Key Responsibilities
Customer Collections•Contact customers via email and telephone to collect outstanding invoices and overdue balances.•Monitor assigned accounts receivable aging and prioritize collection efforts based on aging and outstanding balances.•Obtain payment commitments, track promised payment dates, and follow up on missed commitments.•Investigate payment discrepancies and coordinate with internal teams to resolve invoice disputes and other collection issues.•Escalate significantly overdue or high-risk accounts to the AR Supervisor.
Third-Party Collection Agency Coordination•Serve as the primary day-to-day contact for the third-party collection agency handling aged receivables.•Coordinate account referrals and provide supporting documentation, including invoices, statements, and payment history.•Monitor collection progress, follow up on outstanding cases, and escalate accounts with limited recovery progress.•Track referred balances, collections, and recovery rates, and communicate results to the AR Supervisor.•Coordinate the recording and communication of payments received on accounts referred to the agency.
Reporting and Administration•Maintain accurate records of collection activity, customer communications, payment commitments, and account disputes.•Prepare regular updates on overdue receivables, collection progress, and aged account recovery.•Assist with account reconciliations and other accounts receivable activities as required.•Follow established credit and collection policies and recommend process improvements where appropriate.
Qualifications and Experience•Bachelor's degree in Accounting, Finance, Commerce, or a related field preferred.•2–5 years of experience in accounts receivable, collections, or credit control.•Strong communication, follow-up, organizational, and problem-solving skills.•Proficiency in Microsoft Excel and experience with ERP or accounting systems.•Strong written and verbal English communication skills.•Experience working with third-party collection agencies is preferred.
Key Performance Indicators•Achievement of assigned collection targets.•Reduction in overdue and aged accounts receivable.•Timely follow-up on outstanding invoices and missed payment commitments.•Recovery progress on accounts referred to the third-party collection agency.•Accuracy of collection records and reporting.
Overall ObjectiveImprove cash flow by collecting outstanding customer balances, reducing aged receivables, and ensuring effective coordination and follow-up with the third-party collection agency under the direction of the AR Supervisor.