Administrative Assistant

Description

Medical Records Coordinator/Administrative Assistant
Las Cruces, NM • Home Health & Hospice

About the Role
Sierra Health Care has served Las Cruces families since 1982, and behind every patient visit is a record that has to be right. As our Medical Records Coordinator, you’ll manage the records process that keeps our Home Health and Hospice teams accurate, confidential, and compliant. This role suits someone who is organized, careful with details, and takes pride in work that supports patient care from behind the scenes.

Key Responsibilities

• Make sure patient-related data is filed accurately in medical records and charts
• Send, receive, and verify signatures on orders, plans of care, and face-to-face forms
• Audit and track Home Health and Hospice admission paperwork for completeness and timeliness
• Prepare records and documentation for internal audits, accreditation surveys, and compliance reviews
• Process incoming medical records requests following HIPAA and organizational protocols
• Help patients and authorized representatives complete electronic consents securely
• Work with intake, operations, and CareM Support staff so records are created and maintained on time
• Join team meetings, including quality assurance meetings, as needed

Other Duties:

• Participate in meetings, trainings, and performance reviews as required
• Adhere to infection control, safety, and risk management procedures appropriate to the office environment
• Document relevant communication and administrative activity accurately and in a timely manner
• Maintain compliance with HIPAA and all company privacy and confidentiality standards
• Provide courteous, timely, and professional customer service to internal and external stakeholders
• Work independently with minimal daily oversight and demonstrate initiative in completing responsibilities
• Exhibit adaptability to changing responsibilities and flexibility in completing assignments
• Demonstrate consistent and effective use of organizational technology systems and tools required for the role, including communication, documentation, productivity, and data management platforms
• Adhere to all organizational policies, including job descriptions, mission, and the Employee Handbook
• Communicate and interact professionally and respectfully with others to support team goals
• Perform all other duties as assigned and as required to effectively discharge the responsibilities of the position and are in the best interests of the company

Work Environment

Primarily works in an office

Supervisor

Business Office Manager

Supervises

• None

Risk Level

Office-based; limited physical effort or patient contact

Requirements

What We’re Looking For

• A high school diploma or GED
• Comfort with computers, basic office equipment, and multi-line phone systems
• A pleasant, professional phone presence
• The ability to read, understand, and follow oral and written instructions
• Strong organizational skills and close attention to detail
• A respectful, steady way of building working relationships with patients, coworkers, and the public

Why Join Us
Sierra is a nonprofit, so our focus is the patients and community we serve. You’ll join a close-knit team that recognizes the people who keep our work running.

• Medical, dental, and vision coverage, PTO, and a 401(k)
• Mileage reimbursement
• Educational Encouragement for certifications, licensure advancement, and continuing education
• Monthly Employee Recognition
• Discipline Appreciation Events, including a dedicated gift and luncheon for Administrative Staff
• Team building events, including potlucks and celebrations across Las Cruces and Truth or Consequences
• Referral bonuses for qualified referrals

If you take pride in accuracy and want your work to matter to patients and families, we’d be honored to meet you and help you bring out the courage in others.

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