Administrator, Family Law
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Key details
- Location
- Australia
- Work style
- Hybrid
- Level
- Mid level
- Function
- Administrative
- Focus area
- other
- Posted
- 4w ago
Skills
customer servicemicrosoft office
About the role
Start your career with a global business that helps millions of Australians secure their financial future.
At MUFG Pension & Market Services, you'll join a supportive, diverse team within Australia's leading superannuation administrator. No prior superannuation experience? No problem. You'll receive comprehensive training, develop valuable industry knowledge, and build a rewarding career in a role that supports members navigating family law and superannuation matters.
Please note this is a 6 month fixed term opportunity with the possibility for ongoing work subject to individual performance and business requirements.
About the Role
As a Family Law Administrator, you will play a critical role in ensuring family law related requests are processed accurately, professionally and within service level agreements. Working within a collaborative operations team, you'll provide support to members, legal representatives, trustees and internal stakeholders while ensuring compliance with relevant legislation and fund requirements.
This role is ideal for someone who enjoys customer service, administration, problem solving and working with detailed information in a highly structured environment.
Key Responsibilities
- Process family law related requests and transactions in line with legislative requirements, fund procedures and service standards.
- Manage inbound correspondence, emails and information requests within agreed timeframes.
- Handle family law matters including information requests, procedural fairness processes and payment split implementation following receipt of final agreements or court orders.
- Deliver high-quality service to members, legal representatives, trustees and other stakeholders through written and verbal communication.
- Review and validate information to ensure accuracy, quality and compliance while minimising rework and risk.
- Liaise with internal teams and external stakeholders to resolve enquiries and progress matters efficiently.
- Contribute to reporting activities and administrative support as required.
- Identify opportunities to improve processes, enhance service delivery and increase operational efficiency.
We're looking for an organised and customer-focused professional who is keen to learn and develop their career.
You will bring:
- Strong customer service skills with a professional and empathetic approach.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy when processing information.
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- A proactive attitude and willingness to take ownership of tasks through to completion.
- The ability to work both independently and as part of a collaborative team.
- Experience in administration, customer service or operational processing environments would be highly regarded.
- Proficiency in Microsoft Office and the ability to quickly learn new systems.
- An understanding of confidentiality and the importance of handling sensitive information appropriately.
- Flexible Working – hybrid model enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-being Leave
- Employee Recognition Program
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development opportunities, including educational assistance support
- Employee discounts including Bupa and Microsoft benefits
- Novated Car Leasing
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to Apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience and why you would be a great fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
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