Admissions Assistant - WVU Keyser

Potomac State College (WVU Keyser), part of the West Virginia University system of campuses, located in Keyser, WV is seeking applications for an Admissions Assistant.

About the Opportunity

The Admissions Assistant provides comprehensive administrative and operational support to the Enrollment Services Office, serving as a primary point of contact for prospective and currently enrolled students, parents, visitors, and campus partners. The position supports admissions, recruitment, ACCESS, student communications, enrollment events, financial and purchasing processes, and general office operations. The incumbent utilizes Banner/STAR, Slate, Banner Document Management, and other institutional systems to process student information, maintain accurate records, and provide responsive customer service.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

• Assist with application for admission processing and related data entry functions to include changing majors, updating addresses or other student information, applying fee waiver codes, and reviewing application checklist items to provide guidance to prospective students.
• Upload, scan, index, and maintain admissions and student records in the Banner Document Management System and Slate.
• Upload and process transcripts and other required admissions documentation.
• Enter student course schedules, make authorized schedule adjustments, and print schedules.
• Utilize STAR/Banner and Slate to enter, update, retrieve, and maintain accurate student and recruitment information.
• Assist with maintaining accurate student records and timely processing of enrollment-related documentation.
• Maintain confidentiality and security of student records in accordance with institutional policies and applicable regulations.
• Serve as a primary point of contact for the Enrollment Services Office by answering telephone calls, responding to inquiries, welcoming visitors, and providing general enrollment information.
• Respond to student and prospective student inquiries through UChat, email, telephone, and other communication channels.
• Manage designated vanity email accounts and appropriately respond to or route inquiries.
• Assist prospective and currently enrolled students, parents, families, and visitors with enrollment-related questions.
• Provide administrative support to Enrollment Services staff and assist with daily office operations.
• Assist with ACCESS document management, including processing, organizing, tracking, and maintaining required documentation.
• Provide backup support across Enrollment Services functions as needed.
• Assist with individual and group on-campus visits, open house events, new student orientation events, recruitment events, and other Enrollment Services activities.
• Assist with event preparation, setup, registration, guest check-in, materials distribution, and event logistics.
• Responsible for hiring and managing hours for Federal Work-Study student position.
• Provide campus tours and general campus information as needed.
• Respond to attendee questions and direct guests to appropriate campus resources.
• Prepare and maintain recruitment packets and materials for Admissions Counselors, coaches, and other Enrollment Services personnel.
• Perform data entry related to recruitment prospects and assist with maintaining accurate recruitment information.
• Support Enrollment Services staff during high-volume recruitment and enrollment periods.
• Process Mountaineer Marketplace and MyExpense transactions for the Enrollment Services Office.
• Order office supplies, equipment, promotional materials, and other items necessary for Enrollment Services operations.
• Work with vendors to obtain pricing, coordinate orders, and resolve purchasing or delivery issues.
• Maintain appropriate purchasing, financial, and administrative records.
• Perform general office duties, including filing, copying, scanning, correspondence, and document preparation.
• Open, sort, and distribute incoming mail and process returned mail.
• Coordinate FedEx and other shipments.
• Assist with maintaining an organized, professional, and efficient office environment.
• Work with the Business Planning Officer to assist in managing reservations for the vehicle rentals assigned to Enrollment Services.
• Coordinate routine office logistics and operational needs.
• Perform other duties and responsibilities as assigned by the supervisor to support the efficient and effective operation of Enrollment Services.
• Provide additional administrative, student service, event, recruitment, records, or operational support as departmental needs and institutional priorities require.

Pay Grade: 10

Potomac State College (WVU Keyser), part of the West Virginia University system of campuses, located in Keyser, WV is seeking applications for an Admissions Assistant.

About the Opportunity

The Admissions Assistant provides comprehensive administrative and operational support to the Enrollment Services Office, serving as a primary point of contact for prospective and currently enrolled students, parents, visitors, and campus partners. The position supports admissions, recruitment, ACCESS, student communications, enrollment events, financial and purchasing processes, and general office operations. The incumbent utilizes Banner/STAR, Slate, Banner Document Management, and other institutional systems to process student information, maintain accurate records, and provide responsive customer service.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

• Assist with application for admission processing and related data entry functions to include changing majors, updating addresses or other student information, applying fee waiver codes, and reviewing application checklist items to provide guidance to prospective students.
• Upload, scan, index, and maintain admissions and student records in the Banner Document Management System and Slate.
• Upload and process transcripts and other required admissions documentation.
• Enter student course schedules, make authorized schedule adjustments, and print schedules.
• Utilize STAR/Banner and Slate to enter, update, retrieve, and maintain accurate student and recruitment information.
• Assist with maintaining accurate student records and timely processing of enrollment-related documentation.
• Maintain confidentiality and security of student records in accordance with institutional policies and applicable regulations.
• Serve as a primary point of contact for the Enrollment Services Office by answering telephone calls, responding to inquiries, welcoming visitors, and providing general enrollment information.
• Respond to student and prospective student inquiries through UChat, email, telephone, and other communication channels.
• Manage designated vanity email accounts and appropriately respond to or route inquiries.
• Assist prospective and currently enrolled students, parents, families, and visitors with enrollment-related questions.
• Provide administrative support to Enrollment Services staff and assist with daily office operations.
• Assist with ACCESS document management, including processing, organizing, tracking, and maintaining required documentation.
• Provide bac