Admissions Coordinator

"At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that C.A.R.E is at the heart of everything we do. Opal HealthCare is one of Australia's leading private aged care providers, with over 150 Care Communities, caring for more than 14,000 residents and supporting over 23,000 team members nationwide.Permanent | Full-time | Monday to Friday About the RoleWe're looking for an experienced and customer-focused Customer Support Manager to lead admissions, occupancy growth, administration, and customer service within our Care Community. Working closely with the General Manager, you'll be responsible for delivering an exceptional customer experience while supporting sales, team leadership, and operational excellence.About Newstead Grand Care Community?Newstead Grand Care Community is nestled within the Newstead Riverpark precinct, in Brisbane and is just metres away from Gasworks Plaza with easy access to transport, shopping and numerous dining options. Our residents can explore the nearby parklands and river walkways that are only a stone’s throw away from the front door. Our luxurious Care Community offers a variety of modern and spacious single or companion rooms, all with en-suite bathrooms, beautifully appointed living spaces and landscaped courtyards perfect for relaxing with friends and family.What You'll DoLead the customer journey from first enquiry through to admission and move-inDrive occupancy growth through proactive sales and relationship managementConduct tours and support prospective residents and families through the aged care admission processManage customer enquiries, sales pipelines, and admissions administrationLead and support the administration and customer support teamDeliver exceptional front-of-house, reception, and customer service experiencesBuild strong relationships with residents, families, referrers, and community stakeholdersSupport payroll, roster administration, invoicing, accounts, and operational administration functionsEnsure accurate record management, compliance, and reporting across business systemsIdentify opportunities to improve customer experience, occupancy, and operational efficiency Benefits & RewardsPermanent full-time opportunityCompetitive salary package plus 12% superannuationPaid parental leave and flexible public holiday optionsOngoing learning and development through the Opal HealthCare AcademyState and national career progression opportunitiesTeam Member discounts, wellbeing programs and recognition initiativesUp to $5,000 referral bonus for eligible referralsIndustry-leading systems, technology and innovationSupportive leadership team and rewarding career pathwaysWhat You'll BringProven experience in sales, admissions, customer service, or business developmentStrong ability to build relationships and deliver exceptional customer experiencesDemonstrated experience achieving sales and occupancy targetsExperience leading and developing administration or customer service teamsExcellent communication, organisational, and time management skillsStrong attention to detail and ability to manage competing prioritiesExperience with CRM systems, Salesforce experience highly regardedTertiary qualification in Business, Administration, Marketing, or a related field highly regardedWillingness to complete:Pre-employment medicalPolice CheckNDIS Worker Screening CheckMake a Meaningful MoveJoin a team that values your leadership, supports your growth, and empowers you to make a real difference to residents, families, and communities.Apply now to take the next step in your career with Opal HealthCare.