Admissions Counselor- Adult & Continuing Education

The mission of The University of Bridgeport is to promote academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive learning environment prepare graduates for life and leadership in an increasingly interconnected world.

 

Position Description Summary/Purpose:

Reporting to the Assistant Director of Adult and Continuing Education, the Admissions Counselor is responsible for recruiting, advising, and supporting prospective students throughout the admissions process, from initial inquiry through application, admission, and enrollment.

 

The Admissions Counselor will conduct prospective student outreach, provide information about academic programs and admissions requirements, manage an assigned applicant pipeline, and support departmental enrollment goals. This position requires strong communication and organizational skills, a commitment to student service, and the ability to manage multiple prospective students effectively. Primarily office-based with occasional participation in recruitment or community outreach events as needed.

 

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

 

Recruitment and Admissions Counseling

• Respond to prospective student inquiries through phone, email, virtual meetings, and other communication channels.

• Conduct proactive outreach and consistent follow-up to engage prospective students and encourage application and enrollment.

• Provide accurate information regarding programs, admissions requirements, deadlines, tuition, schedules, and enrollment procedures.

• Conduct admissions interviews and counsel students on program options and the application process.

• Guide applicants through each stage of admissions, including application submission, required documentation, and enrollment preparation.

• Monitor application progress, follow up on outstanding requirements, and help resolve barriers to enrollment.

 

Enrollment Management and CRM

• Manage an assigned portfolio of prospective students and applicants to support individual and departmental enrollment goals.

• Maintain an active recruitment pipeline and implement follow-up strategies to improve application completion and enrollment conversion.

• Use Slate, the University’s Customer Relationship Management (CRM) system, to track student interactions, document outreach, monitor application status, and maintain accurate records.

• Monitor recruitment activity and enrollment progress, using available reports and data to prioritize outreach and identify opportunities for improvement.

• Maintain confidentiality and comply with university policies and established admissions procedures.

 

Student Support and Collaboration

• Provide responsive, personalized service to adult learners and continuing education students, recognizing their unique educational and professional needs.

• Collaborate with academic departments, Student Financial Services, the Registrar, and other university offices to address student questions and facilitate a smooth admissions and enrollment process.

• Participate in recruitment campaigns, virtual information sessions, open houses, and other student engagement activities as assigned.

• Communicate regularly with the Assistant Director regarding recruitment activity, applicant progress, challenges, and opportunities to improve enrollment outcomes.

• Perform other related duties as assigned in support of the Adult and Continuing Education division.

 

Knowledge, Ability and Skill:

• Excellent verbal, written, and interpersonal communication skills.

• Strong customer service, relationship-building, and follow-up skills.

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.

• Ability to work independently and collaboratively in a goal-oriented environment.

• Comfort with proactive outreach and using data to monitor recruitment activity and enrollment progress.

• Professional judgment and the ability to handle confidential student information appropriately.

Qualifications

Minimum Required Qualifications:

Education, Training and Experience:

• Bachelor’s degree required.

• Experience in admissions, recruitment, enrollment management, sales, customer service, or a related field preferred.

• Experience working with adult learners or nontraditional students preferred.

• Familiarity with CRM systems; experience with Slate preferred.

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to work occasional flexible hours for recruitment activities or prospective student appointments.

 

Physical and Mental Requirements:  

Work Environment

	None	Under 1/3	1/3 to 2/3	Over 2/3
Outdoor Weather Conditions	X
Work with fumes or airborne particles	X
Work near moving mechanical parts	X
Risk of electrical shock	X
Vibration	X

 

Physical Activity

	None	Under 1/3	1/3 to 2/3	Over 2/3
Standing		X
Walking		X
Sitting				X
Talking & Hearing