Advisor, Bancassurance

Dubai, United Arab Emirates4d ago

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Skills

benchmarkingcredit riskcross-sellingcustomer servicekpiskyc

About the role

Promote Core Product and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets

Core Responsibilities

To achieve or exceed agreed core product sales targets to build new customer base for FAB
To promote the sales of Core Product in assigned area or work
To build and maintain effective business relationship with customers
To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volume
To ensure the submitted customer applications and documentations are complete and error free
To follow up for Document discrepancies which have been approved as deferrals
Minimize errors and act upon them for correction and re-submission if any
To provide sales MIS to Team Leader on regular basis
To provide ongoing customer / market feedback to Team Leader to improve business
To provide Sales DSR to Sales Manager on Regular Basis
To ensure high level of customer service while handling business proceedings
To adhere code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents
To capitalize on-cross selling opportunities
To perform duties of Team Leader in his absence if assigned so
To recommend customer applications which are considered good credit risk and as per FAB policy
Requires good convincing and negotiating skills in view of complexity in the relevant product
Be aware of competition and suggest changes for product improvements
Maintain effective business relationship with all branches and internal departments
To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team leader
To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately
Maintain Effective Relationships with teammates and supervisors
To ensure that the product information shared with the customer is accurate

KEY PERFORMANCE INDICATORS, SKILLS AND COMPETENCIES

Service excellence, good knowledge of FAB retail products
Adherence to policies, processes, and procedures both internally and externally
Competitive awareness and benchmarking
Multicultural awareness
Portfolio growth
Be always Customer Obsessed
Proactive
Strong Sales skills
Customer sales targets
Client satisfaction index

High school diploma or Preferably University degree
Desirable to have a sales diploma or certification
1 to 2 years’ experience in selling banking products or in a financial industry

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.