Aftermarket Program Administrator

Description:

The Aftermarket Program Administrator is responsible for managing the full lifecycle of aftermarket sales, including customer inquiries, quoting, order entry, fulfillment coordination, invoicing, and payment follow-up. This role is critical to improving customer responsiveness, reducing operational bottlenecks, and ensuring timely revenue capture for aftermarket repairs, spares, and services.

What you will be responsible for:

• Serve as primary point of contact for aftermarket customer inquiries and manage shared customer care inbox.

• Develop and issue quotations using historical pricing, supplier inputs, and internal coordination.

• Coordinate with engineering and external repair providers to validate scope, pricing, and certifications.

• Convert customer purchase orders into sales orders and manage order entry in ERP system.

• Track orders end-to-end and actively follow up to ensure timely progression and shipment.

• Communicate proactively with customers on order status, lead times, and issues.

• Ensure accurate and timely invoicing of completed work.

• Track outstanding invoices and follow up with customers to ensure payment is received.

• Collaborate with cross-functional teams including engineering, supply chain, and production.

• Identify process inefficiencies and support improvements in quoting, order tracking, and customer response times.

Description:

The Aftermarket Program Administrator is responsible for managing the full lifecycle of aftermarket sales, including customer inquiries, quoting, order entry, fulfillment coordination, invoicing, and payment follow-up. This role is critical to improving customer responsiveness, reducing operational bottlenecks, and ensuring timely revenue capture for aftermarket repairs, spares, and services.

What you will be responsible for:

• Serve as primary point of contact for aftermarket customer inquiries and manage shared customer care inbox.

• Develop and issue quotations using historical pricing, supplier inputs, and internal coordination.

• Coordinate with engineering and external repair providers to validate scope, pricing, and certifications.

• Convert customer purchase orders into sales orders and manage order entry in ERP system.

• Track orders end-to-end and actively follow up to ensure timely progression and shipment.

• Communicate proactively with customers on order status, lead times, and issues.

• Ensure accurate and timely invoicing of completed work.

• Track outstanding invoices and follow up with customers to ensure payment is received.

• Collaborate with cross-functional teams including engineering, supply chain, and production.

• Identify process inefficiencies and support improvements in quoting, order tracking, and customer response times.

What you need to be successful in this role:

• Degree in Business, Engineering, Supply Chain or equivalent experience.

• Experience managing order-to-cash processes.

• Strong communication and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Three plus (3+) years of aerospace aftermarket, MRO, or customer support experience preferred.

• Familiarity with ERP systems (Epicor preferred) preferred.

• Background in pricing analysis or technical sales support preferred.

The rewards of your career at AAR go far beyond just your salary:

• Competitive salary and bonus package.

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off program.
• Professional development and career advancement opportunities

Physical Demands/Work Environment:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
• Must be able to sit and work effectively at computer terminals for extended periods of time.
• Must be able to work assigned schedule with minimal absences.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

What you need to be successful in this role:

• Degree in Business, Engineering, Supply Chain or equivalent experience.

• Experience managing order-to-cash processes.

• Strong communication and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Three plus (3+) years of aerospace aftermarket, MRO, or customer support experience preferred.

• Familiarity with ERP systems (Epicor preferred) preferred.

• Background in pricing analysis or technical sales support preferred.

The rewards of your career at AAR go far beyond just your salary:

• Competitive salary and bonus package.

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off program.
• Professional development and career advancement opportunities

Physical Demands/Work Environment:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the