Alt Fund Account Services Specialist I

SUMMARY
The Alt Fund Account Services Specialist I is integral to Retail Alternatives transfer agent operations, focusing on the overall servicing of new accounts, daily and periodic close controls, repurchases, tenders, capital calls, and accurate record-keeping for Alternative fund clients. This role entails minimal direct client interaction but requires substantial collaboration with internal team members, support teams, broker-dealers, custodians, and other related departments.
KEY ACCOUNTABILITIES

Accurately inputs customer data from subscription documents to establish new Alternative fund accounts.
Updates new account and funding status in key third-party or industry portals, as applicable.
Processes basic Alternative fund transactions, including purchases, repurchases, tenders, capital calls, bonus share issuances, Cap/Track/Convert exchanges, transfer in kind, and change of ownership requests.
Coordinates fund closings for daily and periodic close structures, ensuring processing is completed accurately and on schedule.
Monitors warehoused purchases, transfers, and repurchases through the warehouse window, ensuring timely follow-up through the applicable close or event date.
Runs reporting for capital call events, supports call letter or email issuance, and processes commitments when received.
Reconciles trades associated with product closes or events and coordinates money movement support with sponsors and Control on a periodic basis.
Communicates with broker-dealers, custodians, clients, or internal partners to obtain missing information and resolve processing questions.
Supports account maintenance, returned mail, event tracking, and control report clean-up activities as needed.
Submits procedure update requests when procedures require addition, deletion, or revision.

WORKING RELATIONSHIPS

Engages with clients, broker-dealers, custodians, and internal partners as necessary for general information, issue resolution, inquiries, or reporting needs.
Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.


May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree in business administration or a related field.
1-3 years of experience in client services, transfer agent operations, financial operations, or a related field.
Background in the financial services industry.
Series 6 license is an asset.

Equivalent education and experience will be considered.

SKILLS AND ABILITIES

In-depth understanding of Non-Registered and Registered Retail Alternatives products, including REITs, BDCs, CEFs, interval funds, tender offer funds, and unitized private structures.
Knowledge of mutual funds, Alternative investment offerings, transfer agent operations, and related servicing requirements.
Microsoft Office Suite.
Adobe Acrobat.
Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approach with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

PHYSICAL AND OTHER REQUIREMENTS

At times, as business needs arise, associates are required and agree to work beyond their normal workday or work week to fulfill the accountabilities required for their job.
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

The associate is regularly required to sit and stand.
The associate must occasionally lift and/or move up to 10lbs.
Specific vision abilities are required within this position.


Occasional travel (approximately 10% or less) may be required in this position.
Reasonable accommodation may be made to enable associates to perform the essential functions.