Application Functional Support Specialist
Key details
- Location
- Lisbon, Portugal
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 6–10 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Job Description
The Application Functional Support Specialist will support a production environment that exchanges information with multiple connected systems. The role combines technical and functional support responsibilities, ensuring platform stability and acting as a bridge between business users and IT teams.
Main Responsibilities:
- Provide technical and functional support for business applications.
- Manage and resolve incidents affecting application services.
- Monitor application performance and support operational maintenance activities.
- Collaborate with Development, IT, and Back Office teams to improve application functionality and user experience.
- Perform analysis and testing activities in UAT environments.
- Support application releases and deployment activities.
- Maintain support documentation, user guides, and operating procedures.
- Identify opportunities to automate repetitive operational tasks.
- Contribute to service quality improvements through analysis and monitoring.
What You'll Bring:
- 6–10 years of experience in application support or a similar environment.
- Knowledge of Financial Markets, including products, cash flows, and securities.
- Experience in technical and functional support activities.
- SQL knowledge.
- Unix/Shell Unix knowledge.
- ITIL knowledge.
- Strong incident management and problem-solving capabilities.
- Excellent communication and collaboration skills.
- Strong analytical mindset and attention to detail.
- Professional proficiency in English.
Additional Valued Experience:
- ServiceNow or a similar ticketing platform.
- ALM.
- OMR - SS&C.
- Experience with release management and monitoring tools.
Company Description
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. Present in 19 countries, we are a team of more than 28,000 professionals worldwide.
How well do you match this job?
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.