Application Support Analyst
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Key details
- Location
- Gqeberha, South Africa
- Work style
- Onsite
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 4w ago
Skills
application supportbashc#excelpythonscriptingshellsqlticketing systems
About the role
The Application Support Analyst will join the Connected Products group, collaborating closely with the technical team to monitor and analyze configuration settings for Connect Product Solutions. This role ensures that all online solutions meet reliability standards throughout the software lifecycle, from configuration through to production.
- Performs installation, configuration, and upgrades of the Connected Product solutions.
- Monitors solution performance/availability; suggest alternative approaches when applicable.
- Works with the Connected Product Development Team to troubleshoot issues reported by the customers/stakeholders; record the issues in the ticketing system.
- Documents the implemented solution, bug fixes, etc. and create troubleshooting documents
- Perform other work-related tasks as assigned.
- Comply with all NOV Company and HSE policies and procedures.
- Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
- Education: All academic degrees and coursework must be from accredited institutions
Skills/ Knowledge
- Scripting knowledge in Python,C# and/or Bash Shell
- SQL knowledge
- Microsoft Excel Proficiency (Essential)