Application Support & Testing Specialist (Radio Systems)

Accountabilities:

• Application Support: Provide timely technical assistance to users, investigate application issues, guide users through troubleshooting steps, and deliver application training when needed.

• Integration and System Testing: Plan and execute comprehensive integration and system tests in cloud environments to validate application functionality, reliability, and performance.

• Defect Tracking and Resolution: Identify, document, track, and manage software defects using Jira, collaborating with the team to investigate issues and verify fixes.

• JavaScript Scripting and System Configuration: Develop and maintain Radio Online (ROL) system rules and models using JavaScript, including variables, loops, functions, and related scripting techniques.

• Agile Team Collaboration: Work closely with team members in an established Agile environment to refine application functionality, prioritize issues, and support iterative improvements.

• Application Quality and Continuous Improvement: Contribute to testing practices, troubleshoot recurring issues, and recommend improvements to application stability, usability, and support processes.

• Technical Learning and Development: Participate in advanced JavaScript training and specialized workshops covering ROL testing methods, continuous integration, and continuous delivery (CI/CD).

• User Communication: Explain technical concepts and troubleshooting procedures clearly, helping users understand solutions and use the application effectively.

Requirements:

• Education and Experience: A bachelor’s degree in engineering or a technical discipline, together with at least three years of engineering, IT, or technical experience; alternatively, five or more years of relevant engineering, IT, or technical experience.

• Application Support: Experience or demonstrated capability in technical troubleshooting, application support, and helping users resolve software-related issues.

• Testing and Quality Assurance: Understanding of integration testing and system testing, ideally with experience validating applications in cloud-based environments.

• JavaScript Fundamentals: Familiarity with JavaScript or the ability to develop scripting skills involving variables, loops, functions, and system logic.

• Defect Management Tools: Ability to document and track defects systematically; experience with Jira is valuable.

• Agile Collaboration: Willingness to work within an Agile team, collaborate on application improvements, and contribute to structured development and testing workflows.

• Communication Skills: Strong verbal communication skills, with the ability to explain technical steps in straightforward language and support users with patience, empathy, and professionalism.

• Analytical and Problem-Solving Skills: A methodical approach to investigating issues, identifying root causes, validating fixes, and improving application reliability.

• Preferred Radio Systems Knowledge: Familiarity with digital or analog radio technologies, radio communications systems, or dispatch consoles is an advantage.

• Learning Mindset: Motivation to develop expertise in JavaScript, specialized radio application testing, and CI/CD practices.

Benefits:

• Health Insurance: Comprehensive health insurance coverage.

• Employee Wellbeing: A wellness program with a focus on mental health.

• Recognition and Rewards: Employee recognition initiatives and company incentive programs.

• Paid Leave and Time Off: A range of leave options, including holiday, maternity, paternity, birthday, bereavement, and paid personal leave.

• Remote Work: Remote working opportunities for greater flexibility.

• Work-Life Balance: A focus on supporting a healthy balance between professional and personal commitments.

• Learning and Career Growth: Opportunities for professional development, technical training, and continued learning.

• Immigration Support: An immigration program that may support relocation to Canada for eligible employees.

• Contract Opportunity: A remote contract position based in India. Specific compensation details and contract duration were not provided in the original job description.