Area Market Manager- South Dakota

Summary/Objective

The Area Market Manager (AMM) is a critical leadership role responsible for overseeing the operations, sales, and profitability of [3-5] oil change shop locations. The AMM acts as the Center Manager for their designated home location while providing strategic leadership, guidance, and support to the managers and teams of the additional locations within their market. This role requires a balance of hands-on management and high-level oversight to ensure consistent execution of company standards, customer satisfaction, and financial performance across all locations.

Position Requirements:

• Home Location Management: - Directly manage the daily operations of the home location, ensuring efficient workflow, superior customer service, and adherence to company policies. - Lead, mentor, and develop the location’s team, fostering a positive and productive work environment. - Monitor, manage and train the team on the location’s financial performance, including sales, costs, and profitability. - Implement and oversee marketing initiatives to drive customer traffic and retention.

• Multi-Location Oversight - Provide leadership and strategic direction to the managers of [3-5] additional locations within the assigned market. - Conduct regular site visits to assess performance, address issues, and support location managers in achieving their goals. - Ensure consistency in operations, customer experience, and branding across all locations. - Collaborate with location managers to develop and implement action plans for improving underperforming shops.

• Leadership and Team Development: - Coach and mentor location managers to develop their leadership skills and improve their operational effectiveness. - Facilitate regular training sessions for staff to ensure compliance with company standards and enhance service delivery. - Foster a culture of accountability, teamwork, and continuous improvement across all locations.

• Financial Management: - Analyze financial reports from all locations to identify trends, opportunities, and areas of concern. - Work with location managers to develop budgets, forecast sales, and control costs. - Implement strategies to achieve financial targets for the entire market, ensuring each location contributes to overall profitability. 

• Customer Experience - Monitor customer feedback and address any service issues promptly to maintain high levels of customer satisfaction. - Lead initiatives to improve the customer experience across all locations, ensuring a consistent and positive interaction at every touchpoint.

• Operational Excellence: - Ensure all locations adhere to company policies, procedures, and operational standards. - Lead initiatives to improve operational efficiency, reduce waste, and enhance service quality. - Collaborate with other departments (e.g., Marketing, HR, Supply Chain) to support location needs and address challenges.

• Reporting and Communication: - Provide regular updates to the Regional Manager on market performance, challenges, and opportunities. - Prepare and deliver performance “KTS” reports for each location, highlighting key metrics & actions. - Serve as a key point of contact between the corporate office and location managers, ensuring clear communication of company goals and initiatives.

Competencies:

• -Proven experience in multi-location management, preferably in the automotive or service industry. –

• Strong leadership skills with the ability to inspire and develop teams. - Solid understanding of financial management, including budgeting and forecasting. - Excellent communication and interpersonal skills. –

• Ability to analyze data, identify trends, and make informed decisions. –

• Customer-focused mindset with a commitment to delivering high-quality service. –

• Ability to travel frequently within the assigned market. 9. Education & Experience - Minimum of [5-7] years of experience in a management role, with at least (2) years in a multi-location oversight position. 10. Physical Requirements - Ability to stand for extended periods. - Ability to lift and carry up to [50] pounds. - Willingness to work in a fast-paced, sometimes physically demanding environment.

Qualifications:

• Experience in a retail automotive environment is required

• Service and operations background in the automotive industry is required as is a management background in the automotive industry

• Must be highly committed to delivering the best service experience to customers

• High School diploma or GED

• Driver’s License

• Ability to travel frequently within the assigned market.

Education & Experience

• Minimum of 5-7 years of experience in a management role, with at least (2) years in a multi-location oversight position.

Physical Demands/Work Environment:

• The Area Market Manger is regularly required to stand, bend, walk, talk, hear and interact with employees and customers

• This position must frequently lift and/or move up to 50 pounds

• The noise level in the work environment can be very loud

• This position is subjected to a high stress environment

• The environment will have fluctuations in temperature and weather conditions.

• This position must maintain a continuous strong store presence, including weekends and non-traditional workday hours

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.