Assistant Branch Manager - Mt. Dora

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As an Assistant Branch Manager at our Altamonte Springs branch, you’ll be the first step in helping our members live financially free.

Your Role in Our Mission:

• Foster a positive, coaching-focused environment to develop your team and ensure service, lending, and product penetration goals (such as membership and services per household) are consistently met.

• Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions tailored to their needs.

• Open new accounts and provide guidance on FAIRWINDS products and services to both new and existing members, ensuring a comprehensive, one-stop experience.

• Support team members in delivering effective cross-selling and relationship-building strategies that increase member engagement and deepen financial partnerships.

• Address member concerns with professionalism and care, resolving issues quickly while protecting the member relationship.

• Assist in strategic branch planning, including the development of business lending strategies and initiatives to grow member relationships.

• Lead or support key operational areas of the branch, including staffing, hiring, scheduling, training, and conducting performance evaluations.

• Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold all compliance and operational standards.

• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

• Proven track record of high performance in a member-facing and/or leadership role.

• A natural coach and mentor; you enjoy developing others, offering feedback, and creating an environment where people thrive.

• Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence in presenting and recommending solutions.

• You demonstrate excellent judgment and decision-making skills, with the ability to handle escalated member concerns effectively and professionally.

• Proven success in sales, service, and relationship-building; you're comfortable coaching others to do the same.

• Highly organized, goal-oriented, and driven by both results and team success.

• Comfortable collaborating with leadership to build strategies and contribute to long-term branch planning.

• Ready and eager to take on a greater leadership role and serve as a right-hand partner to your Branch Manager.

This is an exciting opportunity to expand your skills and make an impact. If you meet the above qualifications, start by having a conversation with your manager, then submit your internal application; we'd love to see you apply!