Assistant Branch Manager (Retail Banking)

Accordia Bank is seeking an experienced Assistant Branch Manager to support the daily operations, leadership, and performance of a community-focused retail banking branch. This role partners closely with the Branch Manager to deliver exceptional customer service, coach and develop frontline staff, ensure regulatory compliance, and drive operational excellence while building strong customer relationships.

Responsibilities

• Assist the Branch Manager in supervising daily branch operations and retail banking activities.

• Lead by example in delivering exceptional customer experiences and relationship-focused service.

• Promote and maintain knowledge of the Bank's products, services, and treasury management offerings.

• Address customer needs, resolve escalated issues, and identify opportunities to recommend appropriate banking solutions.

• Coach, train, and develop teller staff on products, services, customer retention strategies, and operational procedures.

• Support branch compliance efforts by ensuring adherence to banking regulations, policies, and internal controls.

• Participate in and facilitate branch staff meetings, providing guidance on policies, procedures, products, and service expectations.

• Review branch performance reports, including deposit growth, account activity, overdrafts, and operational metrics, identifying opportunities for improvement.

• Partner with the Branch Manager to implement solutions that improve customer satisfaction, efficiency, and branch performance.

• Assist in resolving personnel and operational challenges in accordance with established procedures and guidelines.

• Serve as a resource for frontline staff regarding complex account inquiries and customer concerns.

• Perform teller transactions, including deposits, withdrawals, transfers, check cashing, cashier's checks, change orders, and account servicing activities.

• Assist with cash management functions, teller audits, outage resolution, and branch balancing activities.

• Contribute to business development initiatives, product training, and community banking efforts.

• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of retail banking or branch banking experience.

• Strong knowledge of retail banking products, services, and branch operations.

• Excellent customer service and relationship-building skills.

• Strong communication and interpersonal skills with the ability to work effectively across departments and management levels.

• Proven coaching, mentoring, and employee development abilities.

• Demonstrated critical thinking, problem-solving, and conflict-resolution skills.

• Strong cash-handling experience and attention to detail.

• Ability to maintain confidentiality and exercise sound judgment.

• Excellent organizational and time-management skills.

• High level of professionalism, integrity, and accountability.

Preferred Qualifications

• Previous supervisory or management experience within a financial institution.

• Experience reviewing branch performance metrics and operational reports.

• Knowledge of treasury management products and services.

• Experience supporting regulatory compliance, risk management, and internal control processes.

• Community bank experience preferred.

Benefits

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Paid Time Off (PTO) and 12 Paid Federal Holidays

• 401(k) with Company Match

• Tuition Reimbursement for Eligible Employees