Assistant Clinical Manager

Overview

Are you passionate about creating impactful stories in aged care? Do you have a drive to implement positive Clinical Governance strategies, to create quality care outcomes for older people? This could be the opportunity you've been looking for!

About Us

At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.

Our Palm Lake Promise to you is that here, you will make a difference.

Position Details

Palm Lake Care is looking for an Assistant Clinical Manager to support our Clinical Manager in delivering high-quality clinical care. You’ll help keep care running smoothly, act as a clinical resource for nursing matters, and deputise for the Clinical Manager when they’re away.

We build active, engaged and inclusive care communities, and we believe belonging and connection are a fundamental right of ageing. If you want to lead care that helps residents feel safe, valued and at home, we’d love to hear from you.

ResponsibilitiesAs the Clinical Manager you’ll combine hands-on clinical leadership with strong operational oversight to keep care running seamlessly. Your responsibilities will include:

Administration & Financial

• Support the oversight resident documentation, clinical supplies, pharmacy, and stock control within budget
• Ensure safe management of medications, controlled drugs, and oxygen supplies
• Contribute to cost-effective planning and high-quality resident care

Resident Care

• Ensure delivery of high-quality, person-centred care aligned with Aged Care Quality Standards
• Support the oversight of accurate clinical documentation and care planning
• Support resident assessments, admissions, and ongoing care reviews
• Encourage resident and family involvement in care decisions
• Ensure compliance with the Charter of Aged Care Rights

Staff Management & Leadership

• Support recruitment, rostering, performance management, and staff development
• Promote a positive culture of learning, teamwork, and professional accountability
• Ensure nursing staff are appropriately qualified, competent, and supported
• Provide coaching, mentoring, and ongoing education in collaboration with HR

Quality & Continuous Improvement

• Support clinical meetings, audits, and continuous improvement initiatives
• Support the Management of clinical indicators, mandatory quality reporting, and corrective actions
• Oversee psychotropic management and quality data submissions

Infection Control

• Ensure best-practice infection prevention and control standards are met

What We’re Looking For

To thrive in this role, you will bring a blend of clinical knowledge, leadership, and a passion for clinical excellence.

You’ll need:

• Current AHPRA registration as a Registered Nurse
• Bachelor of Nursing (or equivalent)
• Minimum 2 years’ senior nursing / clinical management experience in Residential Aged Care
• Demonstrated understanding and compliance with the Aged Care Quality standards
• Working knowledge of Quality Assurance Programs
• Infection, prevention, and control (IPC) qualifications (or willingness to undertake)
• Ability to communicate effectively with all levels of management, staff, residents and their representatives
• Display initiative in recognising problems and willingness to assume responsibility for actions taken
• Ability to establish and maintain rapport with medical officers and other allied health services
• Proficiency in Microsoft Office suite of programs
• Willingness to support the Philosophy, Values and Pillars of Palm Lake Care
• Current National Police Check (within the last 3 months) & Drivers Licence.

You’ll stand out if you have:

• Gerontology Certificate or Diploma (or willingness to obtain)
• Experience working closely with Clinical Governance and Quality teams
• Knowledge of AutumnCare software (highly regarded)

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration, with potential relocation and/or accommodation support available for the right candidate.
• Collaboration & partnership with a pioneering Central Support Team dedicated to innovation and enhancement.
• A dedicated admissions team to ensure optimal occupancy, leaving you free to focus on your responsibilities.
• Work-life Balance with flexible working hours.
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

Join a Team That Cares

We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

Apply now and become part of a team that truly cares.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.