Assistant Director, Admissions Operations (Hybrid) - Olin Business

Location

ST. LOUIS, MO 63130

Scheduled Hours

37.5

Position Summary

The Assistant Director of Admissions Operations supports the full admissions lifecycle from inquiry through matriculation. The position executes admission decision processing, maintains admissions records and data integrity, prepares operational reporting, and provides day-to-day direction to application file reviewers during peak review periods. Working closely with admissions leadership, the recruitment team, and campus partners, the Assistant Director ensures timely processing, accurate enrollment management, and the integrity of admissions procedures. Olin is in the midst of a deliberate transformation, and this position plays a key part in advancing Olin’s proud legacy and furthering WashU’s role in driving impact.

Job Description

Admissions Operations

• Execute admission decisions and official notification letters for Olin Graduate Program applicants, including admit, deny, waitlist, refer, and defer decisions.
• Process and track applications and supporting materials to ensure timely and accurate completion.
• Maintain admissions records and oversee the collection of official documentation, including transcripts, test scores, and other required materials.
• Support the posting and publication of admission decisions, including admit letters and custom letters as needed.
• Update application materials, forms, interview questions, and related admissions content.
• Ensure matriculating students are accurately entered into the Workday student database.
• Monitor admissions systems and identify processing issues or data concerns for follow-up.
• Maintain procedures, documentation, and operational checklists for admissions workflows.
• Support the daily use and upkeep of Slate and Salesforce in admissions operations.
• Evaluate and execute application and deposit waiver or reduction requests from recruitment staff.

Enrollment, Reporting & Analysis

• Maintain procedures for tracking student progress through the application and admissions process for all full-time graduate business degree programs. Provide regular reports on daily transactions and quality control checks to the Assistant Dean & Director of Admissions Operations and the Assistant Dean & Executive Director of Full-Time Graduate Recruitment.
• Collaborate on identifying, qualifying, and troubleshooting admission data issues across CRM, application, institutional analysis, and SIS systems.
• Prepare reports for the admissions and scholarship committees, including incomplete applications, admission status, and enrollment status.
• Ensure deposits are balanced and submitted regularly to Olin Accounting.
• Develop expertise in University Workday SIS, Slate, Salesforce CRM, application systems, and related platforms.
• Support end-of-cycle cleanup and final program data preparation.
• Maintain a thorough working knowledge of all Olin Graduate Degree Programs, along with internal and external policies, procedures, and requirements

File Review, Cross-Collaboration & Yield

• Provide day-to-day direction to application file reviewers during peak review periods, including reader training, calibration, and throughput against review deadlines.
• Collaborate with the Assistant Dean & Director of Admissions Operations to train staff and review applications for admission to Olin Graduate Programs based on institutional criteria and objectives.
• Provide training and technical guidance to the recruitment team on missing applicant documentation and issue resolution with internal and external stakeholders.
• Work with recruitment and admissions teams to ensure applicants are handled appropriately, efficiently, and in a timely manner throughout the admission cycle.
• Collaborate with Student Services on leave of absence and re-applicant cases.
• Coordinate across departments to ensure enrollment checklist items are communicated, posted, and completed.
• Audit files for official documentation and enrollment readiness, and provide recruiters with updates on missing materials.
• Prepare and update internal admissions manuals, process documents, and training records to support best practices and efficient review processes.
• Support scheduling and logistics for interviews, admissions events, and follow-up communications.
• Help maintain compliance with FERPA and University file retention policies.
• Contribute to process improvements by identifying recurring operational issues and recommending practical solutions.

Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Admissions, College Access, Or Diversity Recruitment (7 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Budget Management, Communication, Cultural Diversity, Data Confidentiality, Data Interpretations, Decision Making, Diversity Awareness, Driver Safety, Microsoft Office, Negotiation, Personal Initiative, Prioritization, Project Administration, Sound Judgment, Strategy Development, Strategy Implementation, Supervision, Team Problem Solving, Work Collaboratively, Work Hardening, Working Independently

Grade

G13

Salary Range

$65,900.00 - $112,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.