Assistant Director - Research Business Operations
Scottsdale, AZ, United States6d ago
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Skills
budget managementcontract administrationcontract negotiationleanpatient safetyperformance managementprocess improvementproject managementsix sigma
About the role
Primary City/State:
Shea Medical Office Building - 10290 N 92nd St Scottsdale, AZ 85258Category:
Research OperationsShift:
DayDepartment:
HRI-Business Services ABC&EHybrid, must reside in Arizona
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Assistant Director of Research Business Operations oversees the research business aspects of research payor coverage analysis, contracts, budgets, clinical trial management system builds, and epic builds supporting the research enterprise at HonorHealth Research Institute (HRI). The Assistant Director helps the Director lead operational management for effective and efficient business operations across HRI. This oversight includes adequate resourcing, training, and support for negotiating early Phase I, II, II trials contracts and budgets with a variety of sponsors. This position is responsible for implementing efficient business and operational processes for same. Using project management, process improvement and leadership skills, this position will develop and manage a team to efficiently and compliantly lead Research Payor Coverage Analysis, Research Budget Administration, Clinical Trial Management System Build teams, and Research Contract Administration teams.
In partnership with the Sr Director, this position will collaboratively advance and support the infrastructure and strategy required to reach business objectives. The Assistant Director plays a critical role in developing and maintaining relationships between the business, finance, IT and clinical departments as well as relevant sponsor partners. Responsibilities will include providing high-level management business support operations. The Assistant Director is accountable for efficient process development, management, research integration, and effective recruitment of personnel, developing, and maintaining appropriate key performance indicators (KPIs), staff acuity modeling for business support that meets the organization's strategic initiatives.
Serves as tactical point person as it relates to the negotiations and business operations of clinical trials within the context of sponsor budget and contracts, staff development, physician relationships, quality initiatives, program development, and system-wide success. Assures evidence-based training and standards by creating an environment that encourages the use of standards in research business practices.
The position helps drive, support and model a service-oriented culture focused on employee engagement, continuous process improvement, compliance, clinical quality, patient safety, service excellence, innovation, and fiscal responsibility. The position will build and support effective collegial relationships with physicians, leaders and peers across the network to enable an environment of proper operational and financial governance throughout all areas of HonorHealth Operations.
Additionally, maintains collaborative spirit and fosters strong partnering relationships throughout the organization.
ESSENTIAL FUNCTIONS
- Responsible, directly and through subordinates, for project management, reporting and communications, ensuring project team, stakeholders, and management are properly informed through specific channels providing consistent standards and visibility with reporting tools and dashboards. Manage through subordinates, plan and facilitate moderate to complex business and sponsored project/program delivery. Duties include but are not limited to compiling project plans, developing, negotiating and managing budgets/contracts/timelines/schedules, assessing impacts, issues, risks, identifying stakeholders and coordinating cross-team and vendor dependencies.
- Provides leadership in the achievement of operational performance objectives and expectations including operational margin targets, effective budget and contract negotiations and overall efficiency measures. This includes the use of analytical processes to assure the achievement of initiatives and the implementation of performance improvement opportunities.
- Oversee the Research Payor Coverage Analysis, Research Budget Administration, Clinical Trial Management System Build teams, and Research Contract Administration teams. Ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Ensure compliance and development of respective policies.
- Lead efforts to grow continuous process improvement culture within the organization. Advocate for, proactively identify, facilitate and build in process improvements within teams directly managed and across the broader organization. Work with operations resources to identify process improvement opportunities, plan process improvement projects, lead and facilitate the projects, and manage smooth cutover to operations. Partners across organization leadership to balance prioritization of financial initiatives with those for clinical quality or patient experience.
- Other duties as assigned.
EDUCATION
- Bachelors in Business, Finance, Accounting or related field Required
- Masters Master’s degree (MBA, MHA, MCR) Preferred
EXPERIENCE
- 2 years healthcare based experience Required or
- 5 years in research operations or research administration Required
LICENSE AND CERTIFICATIONS
- Certified Clinical Research Professional - Certification Lean or Six Sigma Preferred
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