Assistant Front Office Manager | MarBella | Season 2027

Mar-Bella Collection is a hospitality group of five award-winning five-star luxury hotels, set in exceptional locations across Greece. The Collection includes MarBella, Nido – an adults-only member of Small Luxury Hotels of the World – and Avali, all located in Corfu, as well as Elix, set against a landscape of outstanding natural beauty in Karavostasi, Thesprotia. The newest addition, Cayo Exclusive Resort & Spa, brings the Collection to Elounda, Crete, set against the unique beauty of the Cretan coastline.

Ready to find your place with us?

For Season 2027, we are looking for a passionate Assistant Front Office Manager to join the MarBella team in Corfu.

The Role

As Assistant Front Office Manager, you will oversee daily front office operations, guide the team and coordinate attentive service for guests throughout their stay.

A Day in the Job

Clear coordination and a well-supported team keep arrivals, departures and guest service running smoothly.

Here's what a typical day at MarBella could look like:

• You supervise Reception, Guest Relations, porters and doormen, ensuring hotel policies, SOPs and service standards are followed.
• You oversee check-in, check-out, room assignments, special requests and personalised service for VIP arrivals.
• You guide and mentor the team and support recruitment, training and development.
• You handle inquiries and complaints professionally, review satisfaction scores and act on feedback to improve service.
• You coordinate room readiness and operational needs with Housekeeping, Maintenance and other departments.
• You organise front desk schedules to maintain suitable staffing and check the accuracy of billing, room charges and transaction records.
• You stay informed about hotel policies, local tourism and current events to provide accurate information to guests.

Requirements

Is This You?

Essential qualifications:

• At least 2–4 years of experience in a similar role.
• Knowledge of front office PMS and hotel management software.
• Excellent spoken and written English.
• Strong leadership, team management, customer service and problem-solving skills.
• Attention to detail, organisation and the ability to manage multiple tasks in a fast-paced environment.
• A positive attitude, strong work ethic and the ability to remain calm and resolve guest issues diplomatically under pressure.

Additional qualifications – a plus:

• A degree in Hospitality Management or a related field.
• Knowledge of additional languages.

Benefits

What We Offer You

• Competitive remuneration package.
• Single room accommodation provided.
• Daily meals within the hotel premises.
• Work uniform and cleaning service.
• Ongoing training and professional development opportunities.
• Career development and internal progression opportunities within Mar-Bella Collection.
• The opportunity to further develop your skills within a five-star hospitality environment.
• The opportunity to build experience within an award-winning luxury hospitality group.
• A professional, supportive and team-oriented working environment.

At Mar-Bella Collection, we believe that exceptional hospitality starts with people who feel valued, supported and empowered to grow.

BELONG. Be Yourself, Grow Together.

Ready to grow with us? Join the MarBella team in Corfu for Season 2027 and become part of the Mar-Bella Collection family.