Assistant General Manager

The Assistant Manager is responsible for supporting daily restaurant operations while delivering exceptional guest service in a fast-paced airport environment. This role focuses on recruiting, developing, coaching, and motivating team members to achieve operational excellence, maintain high service standards, and drive restaurant profitability. Working alongside restaurant leadership, the Assistant Manager ensures efficient operations, food quality, safety compliance, and a positive dining experience for travelers while fostering a culture of teamwork and accountability.

Key Responsibilities:

• Lead, coach, and develop team members to provide outstanding guest service.
• Assist with hiring, onboarding, training, scheduling, and performance management.
• Oversee daily restaurant operations, ensuring food quality, cleanliness, and operational efficiency.
• Monitor labor, food, and operating costs to support profitability goals.
• Ensure compliance with company policies, food safety standards, and health regulations.
• Resolve guest concerns professionally and promote a positive customer experience.
• Support inventory management, cash handling, and operational procedures.
• Maintain a safe, organized, and welcoming restaurant environment.
• Collaborate with leadership to achieve sales, service, and performance objectives.
• Foster a culture of engagement, accountability, and continuous improvement.

Core Skills:

• Leadership and team development
• Customer service excellence
• Restaurant operations management
• Employee training and coaching
• Financial and cost control management
• Problem-solving and decision-making
• Communication and interpersonal skills
• Food safety and regulatory compliance
• Time management and multitasking
• Results-driven leadership

This position combines operational leadership, team development, guest service excellence, and business management responsibilities, ensuring a high-quality dining experience while achieving performance and profitability goals in a high-volume airport restaurant setting.