Assistant General Manager

Sun Lakes Country Club, located in Banning, CA, is seeking an Assistant General Manager to support the General Manager in leading the day-to-day operation of the Club and community. Working with significant contact with the Association Board of Directors, committees, residents, guests, contractors, vendors, outside groups, employees and city staff, the Assistant General Manager helps carry out the obligations of Troon's management agreement and advances the goals and objectives of the Board of Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership and Operations

• Assist the General Manager in implementing Board policy and directives within the scope of the management agreement.

• Assist the General Manager in supervising all on-site personnel and overseeing contractors who provide services to the community.

• Assist the General Manager with hiring, coaching, discipline and performance evaluations.

• Assist in preparing schedules and establishing priorities for routine and special work projects.

• Assist the General Manager in directing the overall operation of Sun Lakes Country Club, including golf course maintenance, the golf shop, the cart barn, the dining room, the lounge and banquet services.

• Periodically survey the golf course and club facilities to ensure they are kept neat, attractive and well maintained.

• Oversee implementation of Association policies regarding use of the golf course and food and beverage facilities, and recommend improvements or additions to existing facilities.

Financial Management

• Assist the General Manager in preparing annual budget estimates for Board review and approval.

• Assist in reporting monthly financial results of the Association and distributing financial data to the Board of Directors.

• Administer the functions of the community within the approved operating budget, and advise the Board of significant operational problems or deviations from plan.

• Assist in analyzing financial reports, coordinating input from professional advisors, advising the Board on major expenditures, establishing budget controls and preparing budget recommendations.

Community and Board Relations

• Act as a liaison between the Board of Directors and residents in carrying out established policies and addressing resident concerns.

• As directed by the General Manager, manage all aspects of sub-association operations and serve as Community Manager for Lakeside Community Association, Lakeside II Community Association and Fairway Villas Community Association.

General

• Conduct business at all times with the highest standards of personal, professional and ethical conduct, in keeping with Troon's standards of hospitality and service.

• Ensure all safety precautions are followed while performing the work, and follow all policies and standard operating procedures as directed by management.

• Participate in meetings and work groups as needed to coordinate activities, resolve problems, obtain approvals and stay current on new developments, requirements, policies and regulatory guidelines.

• Perform special projects and other related duties as assigned.

The duties above are typical examples of the work performed in this role. Not every duty will be assigned to every position, and management reserves the right to add, modify or reassign duties as business needs require.

QUALIFICATIONS

• Bachelor's degree from an accredited four-year college or university with coursework in a field related to hospitality, club or property management, or equivalent experience.

• Minimum of three years of experience in a management position.

• CCAM and/or PCAM designation.

• Valid driver's license, current proof of automobile insurance and an acceptable DMV record.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of budgeting and finance; ability to interpret, understand and follow homeowner association CC&Rs, bylaws and contracts.

• Ability to apply the principles, practices and objectives of recreation, administration and management.

• Knowledge of building and grounds maintenance requirements and of community association development.

• Knowledge of personnel development and administration, including the ability to establish work standards, motivate staff and evaluate performance.

• Ability to prepare and supervise a variety of records and reports, research problems and prepare written recommendations.

• Strong written and verbal communication skills in English; sound judgment, discretion with confidential information, and the ability to manage multiple concurrent tasks and frequent interruptions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Sitting for 3–6 hours per day, with occasional standing and walking, including on uneven ground around the golf course and grounds.

• Occasional lifting and carrying of up to 50 lbs.

• Frequent use of hands for keyboard work and handling materials; occasional driving of a vehicle or golf cart.

• Work environment includes office, indoor club and outdoor course settings. Hours may include evenings, weekends and holidays based on Club events and business needs.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

The pay range for this position is $100,000 – $115,000, annualized. Troon will compensate the successful candidate in accordance with the posted range; actual pay will be commensurate with experience, education and the specific responsibilities of the role. The base pay range is subject to change and may be modified in the future.

WHAT TROON OFFERS

• Troon offers a comprehensive benefits package that helps Associates manage their healthcare and retirement needs.

• Career growth and professional development opportunities across the Troon portfolio of clubs and communities.

• A culture that recognizes success and commitment, and that places Associates at the center of everything we do.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage

• Retirement Benefits – 401(k) with employer match (19 years of age and older)

• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com. 

EQUAL OPPORTUNITY EMPLOYER

Troon is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with Troon are contingent upon a satisfactory background check.