Assistant Manager of Learning & Development

Job Location:

The Parq Building

Minor Hotels is a global hospitality leader with over 600 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over five decades of experience, Minor Hotels has built a global network of hotel and hospitality brands driven by one key philosophy – we don’t need to be the biggest, but we do need to be the best.

Perpetually driven by an entrepreneurial spirit, we create better hospitality brands, businesses and partnerships. We do this because hospitality is our calling. We live and breathe it every day, always led by what matters most to our guests, our team members and our partners.

Joining Minor Hotels means becoming part of a truly international team, with real opportunities to grow, make an impact, and deliver what people truly want most.

The Assistant Learning & Development Manager supports the effective planning, preparation, coordination, administration, and delivery of learning and development initiatives across Minor Hotels. The role ensures that learning activities are well organised, accurately documented, and consistently supported for corporate, regional, and hotel stakeholders.

 

A key focus of the role is learning administration and e-learning system management, including maintaining learner and course data, uploading and updating content, monitoring completion, preparing reports, supporting users, and coordinating with internal teams and platform vendors to resolve system issues.

 

The role coordinates the preparation and organisation of on-site and off-site training programmes, including schedules, invitations, nominations, participant communications, venues, materials, logistics, attendance records, evaluations, and post-programme follow-up. The position is primarily focused on preparation and coordination rather than regular training facilitation.

 

The role also serves as a responsive point of contact for enquiries from hotels and internal and external stakeholders, providing accurate information, practical guidance, and timely follow-up while escalating matters when required.

 

Within this, the key responsibilities for this position are to:

- Provide day-to-day administrative and coordination support for corporate L&D programmes, projects, calendars, communications, records, and reporting.

- Prepare and organise on-site and off-site training programmes, workshops, meetings, and learning events, including schedules, invitations, nominations, participant lists, venues, travel or virtual arrangements, equipment, materials, catering, and other logistics.

- Coordinate pre-programme and post-programme activities, including participant communications, attendance tracking, training records, evaluations, certificates, action follow-up, and document filing.

- Support facilitators, programme owners, and external providers with session preparation and event coordination; facilitate sessions only when specifically assigned.

- Administer e-learning systems and platforms, including eCampus, Atiom, the Learning Management System (LMS), and other learning technologies used by Minor Hotels.

- Maintain accurate learner, course, curriculum, property, and completion data; upload and update learning content; manage enrolments and assignments; and perform routine data checks.

- Monitor platform usage and learning completion, prepare regular and ad hoc reports, follow up on outstanding actions, and support data validation with hotels, regions, and relevant corporate teams.

- Respond promptly and professionally to enquiries from hotels, regional teams, learners, programme participants, managers, and other stakeholders, providing guidance or coordinating with the appropriate owner for resolution.

- Provide first-line user support for access, enrolment, completion, content, and reporting enquiries, and escalate technical issues to People Systems, IT, MINT COE, or platform vendors as appropriate.

- Coordinate with subject matter experts and programme owners to prepare, review, format, upload, test, publish, and update learning materials and digital content.

- Maintain L&D trackers, databases, shared folders, templates, standard operating procedures, the L&D SharePoint site, and the Learning and Development Manual.

- Prepare professional communications, presentations, programme materials, guides, reports, and other documentation in line with Minor Hotels brand standards.

- Support purchase orders, invoices, budget trackers, vendor coordination, cross-charges, and other programme-related administrative processes as assigned.

- Handle learner and programme information accurately and confidentially, following applicable data protection, copyright, and internal requirements.

- Coordinate assigned L&D projects with partner departments and support broader L&D and Talent initiatives as required.

- Perform other tasks that may be assigned by the Director of Learning & Development.

Key qualifications and experience required.

- 2-3 years of experience in hotel learning and development coordination, training administration, HR administration, e-learning operations, or a related role, ideally within hospitality or another service-based industry.

- Strong organisational and administrative skills, with the ability to coordinate multiple programmes, deadlines, stakeholders, and detailed logistical requirements.

- Hands-on experience administering an LMS, e-learning platform, HR system, or similar digital system; experience with eCampus, Atiom, or Workday is an advantage.

- Proficiency in Microsoft 365, particularly Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.

- Experience preparing training materials, participant communications, reports, records, and event logistics for both on-site and off-site programmes.

- Strong customer-service orientation and confidence in responding to enquiries from hotels, learners, managers, and other stakeholders.

- Good written and spoken English, with clear and professional business communication skills.

- Strong attention to detail and confidence working with learner data, completion records, reports, and administrative documentation.

- Ability to work independently, prioritise effectively, and follow through on issues while knowing when to escalate.

- Training facilitation experience is beneficial but is not the primary requirement of the role.

Additional personal attributes including skills, qualities, and behaviours.

Collaboration

- Builds effective working relationships with corporate, regional, and property-based stakeholders.

- Coordinates closely with facilitators, programme owners, People & Culture teams, vendors, and support functions.

- Communicates clearly, professionally, and promptly across different audiences and locations.

Working with Others

- Provides responsive, practical, and service-oriented support to hotels, learners, and stakeholders.

- Listens carefully to enquiries, clarifies requirements, follows through, and keeps stakeholders updated.

- Handles confidential information with discretion and sound judgement.

Taking Responsibility

- Works independently with strong attention to detail, accuracy, and follow-through.

- Plans and prioritises effectively across recurring administration, system tasks, projects, and learning events.

- Maintains accurate records, organised files, reliable trackers, and high-quality system data.

Delivering Results

- Ensures learning programmes and events are prepared thoroughly and delivered smoothly on-site and off-site.

- Meets deadlines and provides timely responses, reports, follow-up, and issue resolution.

- Looks for practical ways to improve administrative processes, platform use, stakeholder experience, and learning operations.

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