Assistant Manager Retail - Atlanta Hawks Team Store

As we continue to scale our global platform, the Retail Assistant Manager will play a critical role in elevating fan experiences, supporting store performance, and strengthening the fan connection at the venue level. 

ROLE OVERVIEW 

The Assistant Manager supports the General Manager in the day-to-day execution of store operations — including sales performance, fan engagement, merchandising standards, and shift-level team leadership — and steps in as Manager on Duty as needed. This role helps build and develop a high-performing team through hands-on coaching and consistent feedback, while fostering a culture of accountability, inclusion, and exceptional service. The Retail Assistant Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. 

HOW WILL YOU DRIVE IMPACT 

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. 

Team & Leadership Impact (Build Championship Teams) 

Cross-Functional Leadership: 

• Partners with the General Manager on scheduling, team engagement, and building a positive store culture that supports consistent execution across all shifts. 

• Collaborates with cross-functional partners to align on operational standards, event readiness, and business priorities during high-volume periods. 

People Leadership: 

• Coaches and develops associates through real-time, on-the-floor feedback and shift-level performance management. 

• Assists with onboarding and training new team members on systems, standards, and expectations, ensuring a strong foundation for consistent performance. 

Fan & Customer Impact (Obsessed with Fans) 

• Delivers exceptional fan experiences by modeling brand standards and service expectations on the sales floor. 

• Uses fan feedback and day-to-day observations to identify opportunities that improve the store experience. 

• Resolves escalated fan concerns effectively and empowers associates to make sound, fan-first decisions. 

• Adapts the team's approach during game days and special events to maintain a high-quality fan experience under elevated demand. 

Innovation & Problem Solving (Limitless Entrepreneurial Spirit) 

• Identifies opportunities to streamline daily processes and improve team efficiency. 

• Brings ideas forward to the General Manager for improving fan experience and store performance. 

• Adapts quickly to shifting priorities during high-volume periods, game days, and special events. 

• Demonstrates curiosity and a solutions-oriented mindset when navigating operational challenges on the floor. 

Ownership & Execution (Determined & Relentless Mindset) 

• Supports the General Manager in executing daily operating procedures, opening/closing routines, and merchandising standards. 

• Monitors sales performance and key shift-level metrics, adjusting team focus to help meet daily and weekly goals. 

• Assists with inventory accuracy, loss prevention practices, and adherence to company policies and procedures. 

• Serves as Manager on Duty in the General Manager's absence, ensuring smooth and consistent store operations. 

AI & DIGITAL CAPABILITY 

We are building a future-ready organization. This role is expected to: 

• Apply AI and technology to improve efficiency, quality, and outcomes 

• Use data and digital tools to inform decisions and enhance performance 

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working 

• Contribute to a culture of innovation and continuous improvement&