Assistant Manager-Training.RBG-Service and Governance

Mashreq

Bengaluru, KA, IndiaYesterday

Key details

Location: Bengaluru, KA, India
Work style: Onsite
Level: Senior
Job type: Full-time
Function: Operations & Strategy
Focus area: other
Posted: Yesterday

Skills

needs analysisperformance managementquality improvement

About the role

Mashreq Bank

JOB DESCRIPTION

Job Title: Assistant Manager - Training

Department : CXCG - RBG-Service and Governance

Direct Supervisor: Quality and Training Manager

Job Number

Job Purpose

To lead and optimize the organization's training and knowledge management function by ensuring workforce capability, learning effectiveness, and continuous improvement through strategic oversight, stakeholder partnership, and team management.

Dimensions

Operating Expense Budget

Number of Staff

Capital Exp. Budget

Others (KPI)

Revenues:

Key Result Areas

What	To What / Whom	With What Outcome
Lead and manage	the Training & Knowledge Management team	to ensure effective delivery of learning initiatives and achievement of departmental objectives
Develop and oversee	training strategies, onboarding programs, and learning frameworks	to build workforce capability and support business performance goals
Monitor and enhance	training effectiveness, trainer performance, and learning outcomes	to ensure high-quality learning delivery and continuous improvement
Conduct and coordinate	Training Needs Analysis (TNA) with business stakeholders	to identify capability gaps and develop targeted learning solutions
Establish and govern	knowledge management standards, repositories, and content lifecycle processes	to ensure accurate, accessible, and up-to-date knowledge across all functions
Develop and maintain	training dashboards, reports, and learning analytics	to provide management with insights for informed decision-making and performance tracking
Drive automation and digitalization	training and knowledge management processes	to improve efficiency, scalability, and learner experience
Collaborate with	business units, operations teams, and key stakeholders	to align learning initiatives with business requirements and strategic priorities
Oversee and approve	training materials, SOPs, assessments, and certification programs	to ensure compliance, consistency, and quality standards are maintained
Lead continuous improvement initiatives	across training and knowledge management functions	to enhance employee competence, operational readiness, and customer experience outcomes

Operating Environment, Framework and Boundaries, Working Relationships

The role operates within the Customer Experience & Conduct Group (CXCG) and is responsible for leading the Training and Knowledge Management function. The job holder works within established regulatory requirements, organizational policies, operational procedures, service standards, and governance frameworks. The role exercises judgment in identifying learning needs, prioritizing training initiatives, managing team performance, and driving continuous improvement, while ensuring alignment with business objectives and compliance requirements.

Working Relationships

Stakeholder	Nature of Relationship
Business Unit Leaders & Operations Managers	Conduct Training Needs Analysis (TNA), identify skill gaps, prioritize learning interventions, and evaluate training effectiveness.
Training Team	Provide leadership, coaching, performance management, work allocation, and professional development.
Quality	Collaborate on quality improvement initiatives, and knowledge governance.
Product	Obtain updates on new products, systems, policies, and procedures to ensure training content accuracy and relevance.
Technology & Digital	Support training automation, learning platforms, knowledge management systems, and digital learning solutions.

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Key details

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About the role

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