Assistant Retail Manager

Job Purpose
The Assistant Retail Manager supports the Retail Manager in ensuring smooth daily operations of the museum’s retail spaces. This role focuses on creating a positive and memorable visitor experience while assisting across multiple museum areas as needed.

Primary Duties and Responsibilities

• Greet and assist museum visitors, including handling sales, ticketing, and providing tourism information.
• Support the Gift Shop Manager in day-to-day retail operations.
• Assist in training and supporting gift shop personnel.
• Tag and label merchandise once received by the Store Manager and ensure items are stocked and displayed properly.
• Help stock and arrange merchandise on the sales floor according to the Store Manager’s guidance, ensuring displays are organized, attractive, and visitor-friendly.
• Provide support for the museum’s online store, including:
  1. Preparing and shipping orders in a timely manner.
  2. Helping ensure website inventory matches stock on hand.
• Provide basic troubleshooting support for the point-of-sale system.
• Help maintain clean, safe, and welcoming environments for staff and visitors.
• Monitor the museum complex on weekends for cleanliness, employee attendance, and general visitor experience.
• Assist in addressing urgent incidents or accident situations. 
• Participate in year-end inventory.
• Work shifts in the Long Branch, General Store, Gift Shop, and other museum areas as assigned.
• Other duties as assigned.

Schedule/Benefits

• Full-time, 32-36 hours per week, shifts will vary based on museum needs and require evenings and weekends. 
• Pay range: $16–18 per hour, based on experience.
• Benefits include: 
  • Paid vacation and holidays
  • Cell phone stipend
  • Bi-weekly direct deposit
  • 401(k) with employer match after six months
  • Partial Employer-paid health insurance
  • Employee-paid dental
  • Employer-paid life insurance

Qualifications

Preferred Qualifications

• 1–2 years of retail and customer service experience, with some supervisory or lead responsibilities preferred.
• Friendly and professional manner with strong customer service skills.
• Good decision-making skills and reliability in fast-paced environments.
• Strong communication skills.

Physical Requirements

• Ability to stand and walk for up to 8 hours.
• Ability to lift and carry up to 30 pounds.
• Bending, reaching, and stretching as required.

This description outlines the primary duties and responsibilities of the position but is not intended to be all-inclusive. Management reserves the right to adjust responsibilities as needed.