Assistant Store Director

Purpose: To work with the Store Director, Department Managers, and administration to ensure overall merchandising; maintaining appropriate inventory levels and accurate on-hands; oversee features and displays; create retail events to promote and drive sales; promote fast and friendly checkouts; ensure that product loading is handled quickly, accurately, and with friendliness; maintain the company expectations for customer satisfaction; act as a role model and leader; provide mentorship to employees; assist the Store Director with various human resource duties; and to provide support to the Store Director and other Department Managers in maintaining the overall store operations.

Essential Duties and Responsibilities

• Perform human resource duties, including but not limited to maintaining recruiting new staff, aid Department Managers with staff discipline and documentation issues, discipline and terminate staff as needed.
• Ensure the absolute highest level of customer service is provided by all employees.
• Ensure a high level of interaction and communication with all employees.
• Recruit and help Department Managers in team building and staff development.
• Maintain strict confidence of all employee and employment-related information.
• Ensure proper floor coverage throughout the day, during breaks and lunches, and react quickly to call-ins in order to maintain customer service expectations.
• Ensure that employees have the supplies and tools readily available to provide excellent customer service.
• Carry out corrective action/progressive discipline as necessary.
• Perform payroll duties weekly, maintain proper records and transactions of employee time cards and be aware of excessive tardiness/absence and overtime.
• Complete daily store rounds, delegate tasks from notes, and follow up to ensure timely completion.
• Perform Store Director responsibilities in the absence of the Store Director.
• Work with the Store Director and Marketing to promote sales through store events and promotions.
• Oversee incoming inventory and ensure freight is stocked to the sales floor in a timely manner.
• Work with the Store Director to ensure accurate pricing, signing, and in-stock of merchandise.
• Work with the Store Director and Department Managers to ensure backroom is maintained, inventory is being checked in and posted correctly, and that on-hands are maintained in perpetual inventory correctly.
• Monitor and ensure order of low-in-stock and out-of-stock items.
• Performing store walks and making sure all tasks are completed in a timely manner.
• Order store supplies and tools as required, within budget requirements.
• Address all necessary facility maintenance and repairs quickly.
• Maintain overall store cleanliness.
• Ensure exterior of property, landscaping and dock area are maintained.
• Work with the front end staff to balance tills and safe daily. Address any issues with daily deposits, ensure cash handling accuracy.
• Shop competitors, document and report findings, and identify ways that the store can stay competitive.
• Attend product training sessions and relay important product and selling information to store employees.
• Work with Store Director to schedule employees to attend training sessions that will improve job skills and product knowledge, including seminars and INFRA training.
• Maintain open communication with the Store Director and make aware of any operational or merchandising decisions
• Demonstrate the highest level of integrity and ethics in all decision-making.
• Uphold all company policies and procedures.
• Represent company with professional appearance and demeanor.
• Communicate effectively with employees, applicants, customers, vendors, and agencies.
• Demonstrate dependability, reliability, punctuality.
• Work assigned and varying shifts as required.
• Perform other tasks and duties as requested by the Store Director.

Education and/or Experience

• A high-school diploma or equivalent. BA or BS in management related field strongly desired, or equivalent in hand-on experience.
• A minimum of 2 years retail management experience.
• Basic understanding of HR and state and federal labor laws.
• Must be proficient in Microsoft Word and Excel.
• Ability to use the Internet for product research, proficient typing skills for producing memorandum and business writing, and the technical ability to learn and become an efficient user of our internal softwares used for daily operations.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Other Skills and/or Attributes

• Ability to develop and train employees
• Ability to build and maintain strong relationships with others
• Ability to merchandise effectively
• Ability to provide outstanding customer service
• Ability to maintain a fair, consistent set of standards as they apply to employees
• Ability to adjust priorities and manage time wisely to respond to business operations
• Ability to maintain records and documentation
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide clear instruction to employees
• Ability to operate all equipment on location in order to perform any job function, as necessary
• Ability to follow up on assigned tasks
• Ability to meet critical deadlines

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Qualifications

The Turnip Truck is a local natural grocery store dedicated to offering fresh, local, and wholesome foods to our community since 2001. Our mission is to cultivate a nourishing environment where our collective community discovers healthy, distinctive, and local products, receives a warm welcome, and finds the resources to be their best selves. We uphold values of integrity, respect, excellence, and passion.

Rooted in a passion for wellness and sustainability, The Turnip Truck exists to nourish our communities by offering the highest quality local, natural and organic food available while supporting farmers, artisans and other small businesses from around the region.

OBJECTIVE:

The Assistant Store Leader (ASL) is person is responsible for executing daily store operations at a high level — ensuring our standards, team performance, and financial results are consistently met across every shift.

The ASL is not a supervisor who watches from a distance. This is a floor leader who runs the store with discipline, coaches the team in real time, protects the brand, and understands that every decision made on the floor has a financial consequence. We are looking for someone who thinks and acts like an operator — balancing people, product, and profitability every single day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The store is your responsibility. It should look great from the parking lot to the backroom — every hour, every shift.

• Execute daily store walks: outside to inside to backroom, identifying gaps before customers do
• Maintain clean entrances, windows, parking lot, and restrooms
• Ensure fully stocked, faced, and signed shelves across all departments
• Keep the backroom organized, labeled, and free of clutter
• Lead the daily 3-4 PM refresh to reset the store through peak evening hours
• Ensure a strong close: the store must be ready for the next day's team

The ASL leads from the floor. If you are in the office, the floor is suffering.

• Run and support daily huddles — set the tone for every shift
• Coach team members in real time, in the moment, with specifics
• Enforce dress code, work standards, and customer interaction expectations consistently
• Support structured onboarding and training for new team members
• Identify and develop future leaders — know who is ready to grow
• Have difficult conversations clearly and professionally — do not avoid accountability

The customer is why we are here. Every interaction either builds or erodes trust.

• Ensure every customer is acknowledged and assisted from the moment they walk in
• Step in immediately when service breaks down — do not let it slide
• Reinforce cashier standards: loyalty sign-in, proper bagging, speed, and friendliness
• Maintain visible leadership presence on the floor during peak hours
• Resolve customer concerns professionally and immediately

Inventory is cash on the shelf. Protect it.

• Maintain accuracy through regular cycle counts and zero/negative inventory corrections
• Enforce proper product rotation — FIFO, no exceptions
• Keep backstock organized and accurately tracked
• Execute sell-through plans on slow-moving or aging product
• Eliminate dead inventory before it becomes shrink

Missed orders and over-orders are preventable. Discipline in orderi