ATC Protech Customer Success Technician

JOB TITLE: ATC Customer Success Technician - ProTech Crew

DEPARTMENT: ATC West

REPORTS TO: Managing Director Operations and Fast Team Studio

FLSA STATUS: Exempt

JOB TYPE: Full Time

LOCATION: Remote - Texas (Applicants must live within the state of Texas)

COMPENSATION: Compensation will be commensurate with the scope of the role, responsibilities, and the skills and experience of the selected candidate

ADDITIONAL COMPENSATION:Annual merit pay review

APPLICATION DEADLINE: Friday November 6th

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

ABOUT METEOR EDUCATION

Meteor Education is a national provider of furniture and interior solutions tailor made for learning environments. For more than three decades, Meteor Education has redefined modern K-12 learning environment design. Our collaborative approach connects instructional practices with thoughtful design, creating modern spaces that prepare future-ready students and deliver measurable outcomes. We are a mission-driven, impact-focused company backed by Bain Capital Double Impact, committed to improving educational outcomes through better learning environments.

SUMMARY OF POSITION

As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.

ESSENTIAL RESPONSIBILITIES

1. Technical Installation & Validation

• Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
• Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
• Maintain accurate documentation of installation, testing, and validation.
• Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.

2. Instructor Orientation & Success Enablement

• Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
• Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
• Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
• Ensure required tools, consumables, and materials are available and ready for use.

3. Service, Communication & Growth

• Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
• Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
• Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
• Actively listen to customer needs and provide feedback to internal teams to improve products and services.
• Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.

Requirements

Required:

• High school diploma or equivalent.
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC).
• Strong customer-facing skills — outgoing, personable, and able to build rapport quickly.
• Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options.
• Strong technical aptitude with mechanical, electrical, and computer-based systems.
• Ability to interpret wiring diagrams, technical manuals, and installation guides.
• Knowledge of safety and compliance standards in lab/classroom environments.
• Valid driver’s license with willingness to travel extensively (regional/national).
• Professional presence in educational and training environments.

Preferred/Plus:

• Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field.
• Advanced certifications in automation, industrial maintenance, or robotics.
• Technical training from military service or trade school.
• Experience supporting instructors in schools, training centers, or educational technology environments.
• 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits

Meteor Education offers full-time employees a competitive benefits package designed to support their health, financial well-being, work-life balance, and families. Benefits include:

• Medical, dental, and vision insurance

• Telemedicine, mental health, and wellness resources

• Health Savings and Flexible Spending Account options

• A 401(k) retirement plan with pre-tax and Roth contribution options and an employer match

• Employer-paid and voluntary life, disability, and supplemental insurance options

• Paid time off and company-paid holidays

• Paid volunteer time

• Parental and family caregiver leave

• Benefits navigation and retirement-planning resources

Eligibility and coverage vary by benefit and are subject to the terms of the applicable plans and company policies.

Equal Opportunity Employer

Meteor Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.