Auto Shop/Store Manager

Description

Automotive Store Manager | Whitmore Lake, MI

Job Description

The Detroit Garage is looking for a Store Manager for our Whitmore Lake shop, the Hamburg Garage. You’ll lead the people, operations, and financial performance of the shop, from planning the day’s workload with your technicians to helping a service advisor work through a difficult repair decision with a customer.

This role calls for an experienced automotive service leader who is comfortable at the counter, in the shop, and with the numbers. You’ll be responsible for developing your team, growing sales, and making sure customers know what their vehicle needs, what it will cost, and when they can expect it back.

Job Requirements

Benefits

Requirements

Responsibilities

• Lead daily operations. Match appointments and repair work to technician skills, parts availability, and bay capacity so the team can deliver on its commitments.
• Hire, train, and evaluate technicians, service advisors, and support staff. Give employees clear expectations, regular feedback, and practical coaching.
• Lead service sales. Help advisors turn inspection findings into accurate estimates, explain repair priorities, and obtain customer approval before work begins.
• Manage sales, gross profit, labor productivity, and operating expenses. Identify what’s affecting performance and work with the team to address it.
• Take ownership of customer concerns. Resolve issues promptly and follow up to make sure the customer’s concern has been addressed.
• Maintain a safe, organized shop and hold the team accountable for workmanship and final quality checks.

Qualifications

• Experience managing a team in an automotive repair or tire service environment.
• Working knowledge of vehicle maintenance and repair, estimating, parts procurement, and shop scheduling.
• Experience managing service sales, reading store performance reports, and controlling expenses.
• Ability to develop employees, address performance issues directly, and keep advisors and technicians working together when priorities change.
• Ability to explain technical findings in plain language and earn customers’ confidence in a repair recommendation