Auxiliar Financeiro II
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Key details
- Salary
- R$23K/yr
- Location
- Brazil
- Work style
- Remote
- Level
- Mid level
- Job type
- Full-time
- Function
- Finance & Accounting
- Focus area
- other
- Posted
- 2h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Auxiliar Financeiro II based in Brazil.
We are looking for a proactive and customer-oriented Finance Assistant to support clients with accounting, tax, financial, and platform-related inquiries. In this role, you will be responsible for building positive customer relationships through clear, empathetic, and effective communication. You will manage customer requests across multiple channels, ensuring each inquiry is properly documented, monitored, and resolved. Working closely with internal teams, you will help streamline processes and improve the overall customer experience. This is an excellent opportunity for someone who enjoys problem-solving, technology, and continuous learning. You will join a collaborative, innovative, and supportive remote environment that encourages professional growth, autonomy, and teamwork.
Accountabilities:
- Proactively contact customers through phone calls, WhatsApp, and email to provide assistance and support.
- Answer questions related to accounting, taxation, financial matters, and the use of the company's platform.
- Record customer interactions accurately and follow up on each request until it is fully resolved.
- Identify technical or specialized issues and coordinate with the relevant internal departments to ensure timely solutions.
- Keep customers informed about the progress of their requests and provide clear, helpful feedback.
- Identify opportunities to improve customer service workflows, processes, and overall service quality.
- Collaborate with colleagues across different teams to ensure an efficient and consistent customer experience.
- Completed or ongoing higher education in Accounting, Business Administration, or a related field.
- Previous experience in customer service or customer relationship management.
- Strong verbal and written communication skills, with the ability to explain information clearly and empathetically.
- Good argumentation and problem-solving skills, particularly when handling different customer needs and situations.
- Proactive, organized, and motivated to develop professionally.
- Interest in technology, with basic knowledge of business processes and Artificial Intelligence.
- Ability to work independently, manage priorities, and stay organized in a fully remote environment.
- Strong teamwork and interpersonal skills, with the ability to collaborate effectively across departments.
- Resilience and adaptability when managing varied demands and competing priorities.
- Salary: R$ 1,888.24 per month.
- Working hours: 42.5 hours per week, Monday to Friday.
- Remote work allowance: R$ 250.00.
- Meal allowance: Caju meal voucher of R$ 41.22.
- Health insurance: Bradesco Nacional II health plan.
- Dental insurance: Bradesco dental plan.
- Wellness: Wellhub membership.
- Time off: Birthday day off and additional time off at the end of the year.
- Professional development: Access to the Único Skill learning platform, offering undergraduate and postgraduate courses, language programs, mentoring, and other educational resources.
- Life insurance: SulAmérica life insurance.
- Travel benefits: Onhappy discounts on flights and accommodation.
- Work flexibility: 100% remote position, open to candidates across Brazil.