AVP, Supplier Incident & Risk Acceptance Manager

Job Description:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

 

We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

 

We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities for all to take up leadership

roles.

 

Role Summary/Purpose

The AVP, Supplier Incident & Risk Acceptance Manager must be highly organized and detail-oriented professional to manage Supplier Incidents, support risk acceptance activities, and coordinate key operational forums that drive remediation and process compliance. This individual will be responsible and accountable for ensuring supplier risks are logged, tracked, escalated, and resolved in alignment with established requirements. The successful candidate will play a central role in maintaining process integrity, facilitating stakeholder communication, and ensuring accurate reporting of current work status, due dates, and performance metrics.

 

Key Responsibilities

This position requires strong ownership, sound judgment, and the ability to drive accountability across multiple stakeholders. The individual in this role is expected to proactively manage priorities, surface risks and delays early, and ensure risks are tracked through resolution with clear documentation and escalation when needed. This role is responsible and accountable for the following critical duties:

• Ensure all Supplier Incidents are logged in a timely manner and documented in alignment with process requirements.
• Own the weekly Supplier Incident Roundtable meeting by creating the agenda, facilitating discussion, partnering with subject matter experts, and documenting the final escalation decision for all newly logged Supplier Incidents.
• Host functional meetings with Supplier Managers to obtain current status updates on Supplier Incidents and ensure remediation is completed timely and by the established due date.
• Provide leadership and key stakeholders with timely coming due and past due communications, along with accurate process metrics that reflect the current state of work at any given time.
• Execute Risk Acceptance Coordinator responsibilities to ensure risk is captured and entered into the Technology Tool as required.
• Execute RCSA risks and controls activities to ensure processes are managed effectively.

 

Required Skills/Knowledge

• Bachelor's degree with 5+ years of risk or related business experience working within a regulated and supplier management environment; OR in lieu of Bachelor's Degree, 10+ years of risk or related business experience working within a regulated and supplier management environment
• The ideal candidate will bring a strong background in operational coordination, process management, risk management, and stakeholder communication.
• Experience managing incidents, issues, or remediation activities in a structured process environment.
• Ability to facilitate meetings, document decisions, and drive action items to closure.
• Strong communication skills with the ability to provide clear status updates and escalate concerns appropriately.
• Experience working with risk, control, or compliance processes preferred.
• High attention to detail and ability to maintain accurate records and metrics.

 

Desired Skills/Knowledge:

• Knowledge of banking regulations and Issue Management practices, SYF policies, procedures and risk appetite preferred
• Excellent communication and presentation skills
• Understanding of Synchrony products and business practices
• Excellent teamwork and interpersonal skills; collaborative approach with peers and team members
• Experience with senior level interactions and influence
• Ability to work in a matrix environment and build strong relationships by being transparent, reliable, and delivering on commitments
• Project management experience

 

Eligibility Criteria

• Bachelor's degree with 5+ years of risk or related business experience working within a regulated and supplier management environment; OR in lieu of Bachelor's Degree, 10+ years of risk or related business experience working within a regulated and supplier management environment

 

Working Criteria: 8am-5pm EST

 

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.  As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/team meetings, trainings, and events.

 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Job Family Group:

Sourcing