BEHAVIOR HEALTH FIRST RESPONDER

HELP PEOPLE HEAL

BEHAVIORAL HEALTH FIRST RESPONDER

Resources for Human Development (RHD) - A-Team
Allegheny County, PA
Per Diem
$24/hr
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking compassionate, dedicated professionals who are looking for more than a paycheck. We're looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others through some of the most challenging moments of their lives.

Whether you're beginning your behavioral health career, transitioning from another helping profession, or bringing years of crisis response experience, we provide the training, support, and opportunities needed to help you thrive.

About Resources for Human Development

For more than 50 years, Resources for Human Development (RHD) has been dedicated to improving lives through high-quality, person-centered behavioral health and human services.

Our employees play a vital role in helping individuals achieve greater independence, recovery, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by helping people access support, overcome challenges, and build healthier futures.

Why Join Our Team?

Competitive Pay & Benefits

• $24/hr
• DailyPay – Access Your Earned Wages Before Payday
• Employee Assistance Program
• Wellness Programs
• Company-Paid Training

Career Growth & Development

• Paid Training Programs
• Professional Development Opportunities
• Crisis Intervention Training
• Leadership Development Programs
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Respond to Individuals in Crisis
• Support First Responders and Communities
• Connect People to Life-Changing Resources
• Help Promote Recovery and Safety
• Join a Mission-Driven Organization

What You'll Do

As a Behavioral Health First Responder (BHFR) / Dispatch Coordinator, you will:

• Respond in person to behavioral health crisis calls dispatched through 911 systems.
• Conduct behavioral health assessments for individuals experiencing a crisis.
• Manage crisis situations safely and effectively in community settings.
• Provide supportive crisis counseling, psychoeducation, and skill-building interventions.
• Transport individuals to safer environments, including bed-based treatment programs when necessary.
• Facilitate admissions to higher levels of care and coordinate referrals to community resources.
• Support law enforcement, EMS, and fire/rescue personnel during behavioral health emergencies.
• Follow up with individuals after a crisis to ensure safety and connection to treatment and resources.
• Provide referral and case management support to individuals and families.
• Represent the program at community events and outreach activities.
• Complete all required documentation in accordance with agency, licensing, and funding requirements.
• Collaborate with community partners and service providers to support positive outcomes.
• Perform additional duties as assigned.

Who We're Looking For

You may be a great fit if you are:

✔ Compassionate
✔ Dependable
✔ Calm Under Pressure
✔ Team-Oriented
✔ Service-Focused
✔ Professional
✔ Solution-Focused
✔ Committed to Helping Others

Qualifications

Required:

• Bachelor's Degree in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Nursing, Counseling, Education, or a related field; OR
• High School Diploma or GED with three (3) years of lived experience.
• Valid driver's license and ability to travel throughout the program service area.
• Ability to work independently in community-based crisis situations.
• Strong communication, assessment, and interpersonal skills.
• Ability to safely respond to crisis situations and work effectively with diverse populations.

Preferred:

• Peer Specialist Certification.
• Previous experience in behavioral health, crisis intervention, emergency services, case management, or human services.
• Knowledge of community resources and behavioral health systems.

Schedule

• Per Diem
• Flexible schedule based on program needs
• Rotating shifts, including evenings, weekends, holidays, and emergency response coverage
• Participation in crisis response activities and community outreach events as assigned

Physical Requirements

• Ability to lift 50 pounds or more.
• Ability to sit, stand, walk, bend, stoop, twist, reach, and climb stairs.
• Ability to assist individuals with limited mobility.
• Ability to drive throughout the service area.
• Ability to work outdoors and in various weather conditions.
• Ability to perform essential job functions with or without reasonable accommodation.

Working Conditions

• Community-based crisis response environments.
• Exposure to uncontrolled and unpredictable situations.
• Work with individuals experiencing behavioral health crises.
• Potential exposure to communicable diseases and emotionally charged situations.
• Modern office settings and community locations throughout the service area.
• Multiple levels of stairs with elevator access when available.

Additional Requirements

• Adhere to OSHA, HIPAA, Fire & Safety, Bloodborne Pathogens, Right-to-Know, and Security Act requirements.
• Maintain confidentiality and professional boundaries at all times.
• Attend all required trainings and meetings.
• Demonstrate sound judgment and professionalism in all interactions.
• Operate standard office equipment including computers, cellular phones, copiers, fax machines, and calculators.
• Proficiency with Microsoft Office and related software applications.

Apply Today

Some jobs pay the bills.

Some jobs build careers.

This job changes lives.

If you're looking for meaningful work where your compassion, dedication, and quick thinking can make a difference during someone's most difficult moments, we encourage you to apply today.

Join our team and help people heal.

About Our Organization

Resources for Human Development (RHD) is a national human services nonprofit dedicated to helping people achieve their highest level of independence, recovery, and quality of life.

Equal Opportunity Employer

Resources for Human Development provides equal employment opportunities for all employees and applicants in compliance with all applicable federal, state, and local laws. All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or any other status protected by law.