Big Guest Experience Ambassador

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.

How the Guest Experience Ambassador works with the Team:

Provide guests with an unforgettable experience at the resort through customer service, encoding passes, outfitting, and our rental process.

Team Member Responsibilities:

Be an accurate and reliable source of information for our Guests Assist with the guest retail, entry to facility, outfitting, boot fitting/rental equipment and overall positive guest experience Promote and educate guests on product offerings throughout the guest trail Perform other duties as assigned by Blazer/Guide Acknowledging and advocating for our guests needs as it pertains to their experience with Big SNOW Enforce and follow safety procedures for the team and our guests Scan online ticket purchases and encode media for access to rentals, tickets, etc. Validate entry and cards at entry points/lift base Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

Qualifications

• Must be 16 or older
• A positive attitude and a commitment to great service.
• Ability to stand for long periods of time
• Ability to stand cold conditions (constant 28 degrees)
• Prior customer service is a plus
• Must be able to work a flexible schedule including afternoon shifts,  weekends, and holidays
• Ability to lift up to 50lbs