Bilingual Call Center Representative- eMSR

The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.

Qualifications

 

 

Experience and Training

 

 

• • High School diploma or GED equivalent
  •    Strong knowledge of language and cultural differences amongst Spanish-speaking countries
  • 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution or six months of continuous employment with Great Basin Federal Credit Union
  • Pass Teller training and MSR training with 85% or better

 

 

Required Knowledge and Abilities

 

Knowledge of:

• • Credit union products, services and policies Ability to:
  • Perform minor math calculations
  • Organize time effectively
  • Communicate effectively and professionally with members and the public through phone and e-channels
  • Work independently and efficiently
  • Pay attention to details, be proficient and accurate
  • Be flexible and handle more than one task at a time

 

 

Physical Requirements (approximate percentage of day spent)

 

 

Standing- 10%	Sitting- 60%	Bending-3%	Squatting- 2%
Walking- 10%	Lifting- 7% 5-15 lbs	Twisting-3%	Driving- 5%*
* May be required to drive to another branch

 

 

 

Extent of Public Contact

 

This position works extensively with our members, both internal and external, primarily through the telephone.

 

 

Working Conditions

 

Duties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.