Bilingual (French/English) Claims Co-ordinator, Creditor Life and Disability Claims

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Claims Co-ordinator reporting to the Manager, Group & Creditor Life and Disability Claims is based in the Sherwood Park. This role is the primary point of contact for customers wishing to advance a claim therefore providing initial responses to inquiries.

The hours of work for this role will be 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Friday.

Essential Responsibilities:

• Reception duties – meet with claimants attending our office for general assistance, inquiry response, and for the establishment of new claims.
  
• Managing the Creditor Claims general incoming email/fax inbox.
  
• Manage incoming customers, third party, and Dealer representative calls from an Automated Call Queue.
  
• Communicate directly with customers, their representatives and financial institutions (verbally and in writing).
  
• Identify active certificates, generate claims documents, and prepare files for assignment.
  
• Maintains highly accurate and detailed client contact notes of all customer queries, Coordinator activities, and issues affecting Certificates and claims (initiated/pending/open/closed) queries.
  
• Prepare claims correspondence and entitlement cheques for mail / courier delivery.
  
• Administrative/Clerical support to Examiners/Supervisors/Managers.
  
• Employees may work remotely on a permanent or temporary basis.
  
• Other duties as required.

Qualifications:

• A minimum of a high school diploma is required
• A minimum of 1-2 years of relatable work experience is preferred in an Administrative Assistant/Insurance Clerical position.
• Previous Call Center experience and frontline customer interaction via telephone and/or email is highly preferable and is considered a key asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of a credit check, criminal background check, education verification and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.