Bilingual Pediatric Medical Assistant (Open Rank)

Job Summary:

The University of Colorado, College of Nursing, is seeking a Bilingual Medical Assistant (Health Care Tech I) or Licensed Practical Nurse (Health Care Tech III) for a (1.0 FTE) benefits-eligible position at Sheridan Health Services (SHS), a Federally Qualified Health Center located in southwest Denver, CO (zip code: 80236). Health Care Techs support specific service lines within the clinic (pediatrics, primary care, obstetrics, and behavioral health) but will be cross-trained to work across those areas as well.

Key Responsibilities:

• Working with our outstanding pediatric team, serving ages 0 to 22 years, flexing between both pediatric clinics when clinic needs warrant.

• Demonstrate sensitivity to the challenges of patients with reduced access to economic and health resources, and demonstrate enthusiasm to help support these patients both in the clinics and remotely by phone or Tele-Health (Zoom).

• Speak Spanish and English on a daily basis, communicating clinical terminology to patients and colleagues.

• Greet patients and families courteously and complete standard patient check-in procedures in person and remotely using Tele-Health and other technology.

• Utilize the Electronic Health Record (EHR) to:

  • Measure and document vital signs and notify providers of out-of-range values.

  • Review and complete medication reconciliation.

  • Accurately document the patient’s chief complaint and health history.

• Prepare and coach patients for provider examinations and assist providers with examinations and procedures, as needed.

• Perform standard patient screening tests using apps and advanced technological tools for a secure HIPAA-compliant communication workflow in the clinic (high-speed laptops, iPads, MS Teams /Jabber).

• Perform phlebotomy and follow safe lab procedures for the proper collection and handling of other lab specimens.

• Perform basic wound care and first aid.

• Provide patient education with regard to office policies, lab results, medications, diagnoses, treatment, plan of care, and follow-up phone calls.

• Prepare, administer, and electronically document medications within scope (i.e., Depo-Provera) with provider authorization.

• Administer immunizations, maintain immunization records, and complete annual immunization training within the timeline set by the supervisor.

• Perform clerical and administrative duties regularly and as needed, including covering front desk staff and answering overflow incoming calls during absences and busy times.

• Courteously answer phone calls and schedule appointments, fax and upload orders, internal and external records/report, and prepare school documents for providers' signatures.

• Work with MA team to maintain supply inventory through tracking and stocking, including maintenance of sterilized instruments. Also place orders for replacements through the Compliance Officer.

• Fax prescriptions to the pharmacy as requested by providers and participate in insurance Prior Authorizations (PARs), as needed.

• Engage with community partners as needed, including public health agencies, specialty/outside provider offices, local hospitals, and free-standing healthcare facilities.

• Attend regular team huddles, team meetings, and staff meetings as part of performance expectations.

• Utilize robust CU learning and development opportunities to further knowledge and grow in position.

• Performs additional miscellaneous job duties as assigned, including clinic grant initiatives.

• Upholds strict compliance with University and professional policies/procedures.

• Follows CDC guidelines for reporting illness and temperature, wearing masks and washing hands, and more during flu seasons and pandemics.

At the Medical Assistant I level, positions function at the fully operational level and operate independently in performing the full range of technical health tasks and problem-solving. Positions follow established work procedures and operate within standard guidelines and alternatives. At the Medical Assistant I level, the focus is on performing and strengthening the full range of medical assistant functions outlined above, with the intent to promote after approximately 1 year of experience and completion of specific training and performance evaluations/coaching.

At the Medical Assistant II level, duties are similar to those performed at level I, but the complexity of the job is different. Systems, operations, and processes are still established and defined but allow more flexibility and latitude in adapting practical approaches or routines to various situations. Established guidelines do not cover all circumstances, so positions must improvise solutions and alternatives. This level includes responsibility for training lower-level technicians. In addition to the examples of work performed at all levels, positions at the Medical Assistant II level:

• Process basic referrals and imaging study orders.

• Process prior authorization requests.

• Train and onboard newly hired MA’s.

• Perform clinical equipment quality checks routinely in accordance with manufacturer recommendations and compliance standards.

This description is a summary only and describes the general level of work being performed; it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Work Location:

Onsite – this role is expected to work onsite and is located at Sheridan Health Services - Southwest Denver, 3525 West Oxford Avenue G1, Denver, CO 80236.

Why Join Us:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. The SHS is located in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify as Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment. https://nursing.cuanschutz.edu/patient-care/sheridan-health-services

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Medical Assistant I: