Billing Specialist

Billing Specialist | Bring Accuracy, Organization, and Compassion to Senior Living Billing!
Are you a detail-oriented billing professional who enjoys working with numbers, solving problems, and making a meaningful difference? We are looking for a Billing Specialist to join our team at Western States Lodging & Management! In this role, you will support the financial operations of our senior living communities by ensuring accurate resident billing, timely payment processing, and exceptional service to residents and their families.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in maintaining accurate financial records while providing professional and compassionate service.
What’s in it for you- Compensation & Benefits

Competitive Pay

The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.

401(k) with a dollar-for-dollar company match up to 4%
Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options

Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.

Personal Time Off (PTO) and Vacation benefits

What You'll Do

Manage the complete resident billing process across multiple senior living communities, including account setup, move-in charges, service changes, room transfers, and final billing.
Maintain accurate resident accounts and billing records within the company-approved billing management system.
Process resident payments, including ACH, credit cards, checks, and cash, while ensuring accuracy and compliance with financial security procedures.
Monitor accounts receivable, review outstanding balances, and coordinate collection efforts with community leadership.
Generate monthly billing statements, verify charges, and collaborate with Executive Directors and Administrative Assistants to ensure accurate and timely billing.
Assist residents and families with billing questions, payment concerns, account adjustments, and financial documentation in a professional and compassionate manner.
Manage long-term care insurance claims, including submissions, follow-ups, payment tracking, and reconciliation.
Coordinate resident refunds, account credits, incidental charges, and applicable tax documentation.
Generate and review accounts receivable aging reports and other financial reports to identify discrepancies and support timely collections.
Maintain confidential financial and resident information in accordance with company policies and applicable regulations.
Collaborate with community teams to resolve billing discrepancies, improve processes, and maintain consistent billing practices.
Support audits, system updates, training initiatives, and special projects related to billing operations.

What We're Looking For

High school diploma or equivalent required; associate's degree in accounting, business, finance, or a related field preferred.
Minimum of 2 years of experience in billing, accounts receivable, collections, or a related financial role.
Previous experience in senior living, healthcare billing, or resident financial services preferred.
Experience managing complex billing processes across multiple locations or accounts.
Understanding of private-pay billing, assisted living fee structures, and accounts receivable procedures.
Strong analytical and problem-solving skills with exceptional attention to detail.
Excellent organizational and time-management skills with the ability to meet recurring deadlines.
Ability to accurately process financial transactions, reconcile accounts, and maintain detailed records.
Strong written and verbal communication skills with the ability to explain billing information clearly and professionally.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Experience with ALIS or comparable senior living billing or electronic health record systems preferred.
Ability to handle confidential resident and financial information with professionalism and discretion.
A positive, team-oriented attitude and a commitment to providing exceptional service to residents, families, and community associates.

You Know You're Successful When...
Resident accounts are accurate, billing statements are processed on time, payments are properly recorded, and outstanding balances are managed effectively. Community leaders can rely on you for consistent communication, accurate reporting, and timely resolution of billing concerns. Residents and their families feel supported and confident when discussing financial matters, knowing they are receiving clear information and compassionate service. Your attention to detail, organization, and commitment to continuous improvement help maintain strong financial operations across our senior living communities.
Why Join Western States Lodging & Management?
Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.
Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.
Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.
Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.