Bqt Bartender

Purpose: To provide food and beverage services for in-house guests and diners, with a passion to exceed one’s dining experience expectations.

JOB SUMMARY:

• Set up function areas according to standard based on banquet event order and floor plan provided.

• Complete all pre-service tasks to include but not limited to filling of ice bins, cutting fruit for garnishes, stocking service refrigerators with cream, milk, juice, and water, icing and watering glassware, lighting candles, refilling salt, pepper, sugars, coffee, and espresso, folding linens, taking trash and recycling out, wiping down tables, chairs, and sweeping of floors.

• Knowledge of table and seat numbers.

• Greet guests as they enter the event.

• Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards.

• Adhere to all beverage pour and recipe standards. Prepare any signature/client requested beverages.

• Responsible for preparation of bar with needs for the shift. Communicate inventory needs to appropriate manager.

• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.

• Conscious wine knowledge with ability to make pairing suggestions.

• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Restaurant Manager when support is needed.

• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests

• Seek ways to elevate service at each touchpoint. Engage to increase return guests.

• Follow all credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.

• Perform continuous cleaning of workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.

• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift. Polish glassware, record any breakage. Remove trash. Restock service stations and service bar areas.

• Make coffee, tea, and espressos.

• Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.

• Check function area bathrooms for stocked items, provide continuous touch-ups throughout the event.

• Break down and complete all post-event tasks such as cleaning coffee urns, wiping and sanitizing all surfaces, ensuring all used tableware is washed and polished, soiled linens collected, floors cleaned, candles and décor collected and stored, proper cleaning and storage of any food display items, etc.

• Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests.

• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.

• Demonstrate a team-focused attitude and encourage collaboration.

• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.

• Attend meetings and training sessions as required.

• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.