Business Channel Strategy & Product - Product Manager

It starts with our culture ...
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
As a Product Manager, you will support the execution of new products and enhancements in payments & digital banking for consumer, small business, and commercial business lines. You will be responsible for a variety of tasks including serving as a key contributor in the gathering of market intelligence and other data to support new product recommendations and business cases. You will work with the Product Director to help plan, oversee and lead assigned projects from ideation through to completion, and partner with existing vendors to understand current and future functionality of existing systems. Collaborate with internal teams on product changes, communicating product and service updates to the training team to assist with training needs. Product Managers serve as a subject matter expert for assigned products and services, collaborate with Finance to analyze data used to determine if product meets financial expectations, manage assigned vendor relationships including ongoing communication and incident escalation, assisting in testing of new and existing product enhancements, and helping with other duties as needed. Additionally, the Product Manager will lead, train, motivate and coach Product Analyst. All associates are expected to build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.
All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Comptroller of the Currency (OCC), Consumer Financial Protection Board (CFPB), and Office of Foreign Assets Control (OFAC) requirements.
Minimum Requirements: To be considered for this position, you must possess the following qualifications.

Bachelor’s degree in Business, Finance or equivalent combination of education and work experience.
10 +years of banking, product management, or treasury management experience.
Experience working with several Core system providers.
Experience supporting online banking and online account opening
Experience managing multiple vendors and partners
Experience leading projects
Proficient in the Microsoft Office suite of applications with knowledge of Word, Excel and PowerPoint.
Good Oral, Written and Interpersonal communication skills.

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

Master’s degree in Business, Finance or equivalent combination or education and work experience.
15+ years of retail banking, small business banking, commercial banking or treasury management experience; or operations.
Proficient in the Microsoft Office suite of applications with Expansive Knowledge of Advanced Techniques in Word, Excel and PowerPoint
Strong Oral, Written and Interpersonal communication skills.

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

Excellent written and verbal communication skills, interpersonal skills, presentation skills, diplomacy, problem solving, organizational awareness, creative thinking and the ability to manage multiple priorities with quick turnarounds
Ability to prioritize competing demands and effectively manage multiple tasks and/or projects.
FIS IBS core practical experience
Must be able to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines; demonstrate strong sense of personal accountability.
Drive rapid ideation by clearly identifying problems to solve and a picture of success
Take end user and/or front line questions and find answers working with internal partners and/or strategic vendor partners
Interface with the banks strategic vendor partners to roll out new products or enhancements to current product functionality
Gathers, analyzes, and maintains current information on key competitors, and prepares regular analyses of competitors’ forms, rates, and offerings.
Lead User Acceptance Testing activities to ensure requirements have been satisfied
Developing and facilitating communications and training when needed related to product implementation, market promotions, and product changes.


Work Environment: Below is a general list of desired skills and abilities; this is not an exhaustive list.

Remote and/ or office setting with hours ranging from 8am to 5pm core schedule with frequent flexibility for start and ending times along with after-hours assistance for projects, rollouts and upgrades.
Must be able to work at a rapid pace for long periods of time (typically no longer than 10 hours).
Must be able to travel occasionally for work assignments or training – less than 10% of the time.
The above description reflects the general details of the job described and is not to be construed as inclusive of every work requirement that may be inherent in the job.


Benefits:
In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.