Business Office Manager

Position Summary

This position manages the day-to-day business functions of the Community and assists in the coordination of internal marketing functions.

Essential Functions

General Business and Administration Duties

• Ensure guests to the community are greeted with positivity and exceptional customer service
• Ensure timely and accurate record keeping of Accounts Receivable/Accounts Payable, including: preparing and sending invoices detailing accurate recurring rent and level of care charges
• Collect and record payments in electronic recordkeeping system
• Track and manage aging accounts
• Manage the processing of all invoices, bills, receipts
• Maintain and reconcile petty cash account, including expense reimbursement—including all required documentation and data entry
• Additional administrative and clerical duties as assigned by the Executive Director
• Assisting with setting up long term care insurance billing
• Assistance with ordering supplies for individual departments and/or residents as needed

People Services Support

• Ensure team member information is entered into the human resource information system, both for new and existing team members
• Act as liaison with the home office re: internal communication, personnel document submission and/or upload
• Assist department managers to track staff hours in time and attendance system

Internal Business Development

• Assist in planning and execution of resident, family, and community events
• Provide tours for unscheduled visitors and follow up on lead calls as requested by Executive Director and/or Community Sales Director
• Provide backup assistance with dining service, life engagement, as needed

Successful Behavioral Attributes at Oxford Senior Living

• Humility: Share credit, emphasize team, and define success collectively rather than individually
• Positive Attitude: Display a “can-do” attitude focused on providing solutions
• Initiative: Action-oriented commitment to continuous improvement in all aspects of the business
• Emotional Intelligence: Serve the community by placing the needs of the community team members and residents ahead of your own

Minimum Qualifications

• High School Diploma or G.E.D.
• Three (3) years of experience managing an administrative/clerical function for a business or providing high level executive support
• Strong proficiency using business software, including but not limited to MS Office and Company designated CRM system

Preferred Qualifications

• Bachelor’s degree in Business Administration or relevant discipline
• Prior experience managing office equipment/supplies for a large business division or corporate office
• Prior accounting experience, specifically AP/AR, budget reconciliation

Physical Working Requirements

• Ability to travel using personal vehicle, including at night
• Able to do occasional lifting of up to 50 pounds
• Able to work flexible schedule, including some early mornings to set up for meetings
• Team Member is subject to outside environment conditions occasionally, inside conditions frequently, with protection from weather conditions but not necessarily from temperature change