Business Operations Administrator

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office for Students with Disabilities (OSD) works to support networks, schools, and families with all issues related to special education including instruction, interventions, and legal and compliance support. OSD provides the tools and resources to ensure that all diverse learners receive a high-quality public education that prepares students for success. Diverse Learners in our district refers to students with Individualized Education Programs (IEPs) and 504 Plans. OSD supports networks, schools, and families with all issues related to special education, including instruction, interventions, and legal and compliance support.

Job Summary:

Reporting to the Director of Business Operations, the Business Operations Administrator leads and facilitates the operational workflows to ensure OSD procedures, standard operating procedures (SOPs), and compliance standards are continuously maintained. This role partners with OSD leadership to develop and implement data-informed marketing and communications campaigns that champion institutional values, articulate core vision, and showcase overarching district milestones. This is an exempt position that is paid on a salary basis.

The Business Operations Administrator will be held accountable for the following responsibilities:

• Leads the operational workflow to execute the update of OSD procedures, SOPs, and communications, ensuring continuous district compliance, streamlined cross-functional workflows, and the timely resolution of administrative bottlenecks across all school-support initiatives
• Supervise, develop, and manage the performance of a team of direct reports, driving professional growth, ensuring project deadline adherence, and tracking key metrics for OSD
• Lead targeted, data-informed digital marketing initiatives and social media messaging for OSD, in alignment with special education regulations; evaluate marketing campaign effectiveness, adjusting strategies to reach target goals, assessing special education market trends, compliance standards, and institutional priorities to advance organizational objectives
• Collaborate across multi-functional CPS teams to maintain currency across public communications, training manuals, and digital engagement channels
• Partner across OSD departments to execute targeted recruitment campaigns, enhance retention strategies, and establish robust operational frameworks
• Administer fiscal allocations and operational frameworks to support OSD initiatives
• Other duties and workstreams as assigned

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office for Students with Disabilities (OSD) works to support networks, schools, and families with all issues related to special education including instruction, interventions, and legal and compliance support. OSD provides the tools and resources to ensure that all diverse learners receive a high-quality public education that prepares students for success. Diverse Learners in our district refers to students with Individualized Education Programs (IEPs) and 504 Plans. OSD supports networks, schools, and families with all issues related to special education, including instruction, interventions, and legal and compliance support.

Job Summary:

Reporting to the Director of Business Operations, the Business Operations Administrator leads and facilitates the operational workflows to ensure OSD procedures, standard operating procedures (SOPs), and compliance standards are continuously maintained. This role partners with OSD leadership to develop and implement data-informed marketing and communications campaigns that champion institutional values, articulate core vision, and showcase overarching district milestones. This is an exempt position that is paid on a salary basis.

The Business Operations Administrator will be held accountable for the following responsibilities:

• Leads the operational workflow to execute the update of OSD procedures, SOPs, and communications, ensuring continuous district compliance, streamlined cross-functional workflows, and the timely resolution of administrative bottlenecks across all school-support initiatives
• Supervise, develop, and manage the performance of a team of direct reports, driving professional growth, ensuring project deadline adherence, and tracking key metrics for OSD
• Lead targeted, data-informed digital marketing initiatives and social media messaging for OSD, in alignment with special education regulations; evaluate marketing campaign effectiveness, adjusting strategies to reach target goals, assessing special education market trends, compliance standards, and institutional priorities to advance organizational objectives
• Collaborate across multi-functional CPS teams to maintain currency across public communications, training manuals, and digital engagement channels
• Partner across OSD departments to execute targeted recruitment campaigns, enhance retention strategies, and establish robust operational frameworks
• Administer fiscal allocations and operational frameworks to support OSD initiatives
• Other duties and workstreams as assigned

In order to be successful and achieve the above responsibilities, the Business Operations Administrator must possess the following qualifications:

Education Required:

• Bachelor’s degree from an accredited college or university

• Master’s degree preferred

Experience Required:

• Minimum of five (5) years of experience supporting program operations

• Minimum of three (3) years of experience leading multi-channel digital marketing, social media strategies, and public messaging campaigns

• Related experience within a school district, large public institution, or special education context preferred

Knowledge, Skills, and Abilities:

• Ability to work effectively in a culturally and educationally diverse environment

• Ability to quickly gain and leverage knowledge of Special Education policy and regulations to ensure full compliance across all messaging and initiatives

• Knowledge of public funding allocations, budget tracking, and financial compliance for promotional and workforce development programs

• Ability to analyze market data, campaign metrics, and audience engagement statistics to optimize digital marketing strategies and