Buyer Relations Manager, Private Luxury Events
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Skills
About the role
Buyer Relations Manager, Private Luxury Events
Borough, South London (SE1 1EP) – Hybrid
M&I
M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations.
Part of Worldwide Events Group
M&I is part of Worldwide Events Group, founded in 2004 and now a recognised leader in global MICE and luxury travel. Across our events, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human-to-human connection.
Innovation drives our evolution. We’re embracing agentic AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.
Our Sister Brand: Private Luxury Events
Alongside M&I, Private Luxury Events champions the ethos Expect the Extraordinary, delivering world-class experiences to the Luxury Travel community through Amour, Private Luxury, TFest and Ultra.
The Role
As a Buyer Relations Manager, you will grow and strengthen the Private Luxury Events buyer community by recruiting and engaging high-quality luxury travel buyers and delivering a strong buyer experience across the events portfolio.
You’ll join our growing team of experienced, passionate people who have delivered hundreds of events worldwide and who bring creativity, precision and purpose to everything we do.
Responsibilities
Buyer Recruitment and Relationship Management
- Support buyer recruitment campaigns across TFest, Ultra, Amour and Private Luxury events by researching, approaching and confirming high-quality luxury travel buyers.
- Build and maintain strong relationships with existing and prospective buyers through calls, emails, networking and ongoing post-event engagement.
- Manage buyer onboarding and event-cycle communication, maintain accurate CRM records, track recruitment activity and collaborate with internal teams to deliver a seamless buyer experience.
Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines.
Requirements
- Experience in sales, business development, buyer relations or client relations, ideally within luxury travel, hospitality or events.
- Confidence engaging senior-level clients and building credible relationships.
- Clear, professional communication across calls, email, presentations, networking and event interactions.
- The ability to manage multiple priorities and deadlines proactively while maintaining strong attention to detail.
- Proficiency in using CRM systems to maintain accurate buyer records and track recruitment activity.
Desirable Qualifications and Experience
- Experience within luxury travel, hospitality or high-profile event environments
- Proficiency in Salesforce, Airtable or similar tools and Microsoft Office applications.
Benefits
We offer a thoughtful package designed to support your wellbeing, growth, and work–life balance.
- £35k base with OTE £58K.
- 28 days holiday plus UK bank holidays, with additional days awarded for length of service.
- A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market.
- Regular employee social events supported by our Happiness & Culture team.
- Monthly contribution towards Bupa private health insurance (post probation).
- Employee Assistance Program offering confidential wellbeing support.
- Enhanced maternity and paternity leave to support growing families.
- 4 pm Friday finish!
Our Commitment to Diversity
Our approach to diversity is simple: it’s about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve.
How to Apply
We review every application with care and attention. If you're excited to contribute to our mission, we’d love to hear from you.
Applications are reviewed on a rolling basis. To ensure your experience and perspective are considered, we encourage you to apply early.