Cafe Manager

Responsibilities:

Daily Operations and Customer Service:

• Oversee opening, service and closing procedures.
  
• Ensure drinks and food consistently meet approved recipes, portion sizes and presentation standards.
  
• Maintain a clean, welcoming and organised café.
  
• Resolve customer complaints professionally and promptly.
  
• Monitor equipment and report maintenance issues.
  

Staff Supervision:

• Prepare staff rotas and manage shift coverage.
  
• Monitor attendance, punctuality, appearance and performance.
  
• Train staff on service standards, recipes, hygiene and operating procedures.
  
• Conduct team briefings and address performance concerns fairly.
  
• Support the team during busy periods.
  

Sales and Cash Control:

• Ensure every order is entered into the POS before preparation.
  
• Reconcile cash, card and transfer payments against POS records at each shift handover and daily close.
  
• Ensure transfers are verified through approved business payment channels.
  
• Check discounts, refunds and voids follow the owner’s approval process.
  
• Report shortages, discrepancies and unusual transactions promptly.
  
• Keep accurate records of approved expenses and petty cash.
  

Stock and Cost Control:

• Conduct daily checks of high-value ingredients and regular full stock counts.
  
• Compare ingredient usage with sales and approved recipes.
  
• Record wastage, remakes, complimentary items and staff consumption.
  
• Check deliveries against orders and invoices.
  
• Monitor stock levels, expiry dates and storage conditions.
  
• Submit purchase requests for approval and prevent avoidable shortages or waste.
  

Reporting and Business Performance:

• Submit a daily report covering sales, expenses, cash reconciliation, stock discrepancies, and operational issues.
  
• Track sales targets and recommend practical ways to improve performance.
  
• Monitor customer feedback and suggest service improvements.
  
• Maintain accurate operational records and provide clear handovers.
  

Requirements

• At least two years of supervisory or management experience in a café, restaurant or hospitality business.
  
• Practical experience using POS systems, reconciling sales and managing inventory.
  
• Ability to work calmly during busy service periods.
  
• Understanding of food hygiene and safe storage practices.
  
• Ability to use spreadsheets and prepare clear reports.
  
• Coffee and matcha service knowledge is an advantage.
  
• Preferably a female candidate.
  

Benefits