Call Center Agent
Kingston, Jamaica1w ago
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Key details
- Location
- Kingston, Jamaica
- Work style
- Onsite
- Job type
- Contract
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
ABOUT THE COMPANY
Total Credit Services Limited is part of the Jamaica National Group, a globally respected brand committed to enriching lives and building better communities. Grounded in our core values and rooted in RESPECT, we believe every job we do contributes to something greater. We pride ourselves on being dependable, authentic, and transparent while delivering solutions that bring true value to our customers.
Are you vibrant and passionate about EXCELLENT SERVICE DELIVERY?
Are you ready to grow professionally and build your future?
Do you enjoy helping people and solving problems?
If yes, this opportunity is for you!
We are seeking qualified and experienced candidates for the position of Call Centre Agent. The successful candidate will contribute to our sales and service operations, ensuring all communication channels (calls, emails, voice messages, web chats, SMS) are handled professionally and according to our standards. As the first point of contact with our customers, you will be responsible for resolving inquiries and complaints with excellence.
JOB CATEGORY: Clerical
CONTRACT TYPE: Two-Year Fixed Term
SELECTION PROCESS: Assessments, Interview, and 3 Week Training Programme
THE IMPORTANT THINGS YOU’LL DO
Provide accurate information on TCS client operations, products, and services via inbound and outbound channels.
Answer telephone calls promptly and in accordance with TCS procedures.
Make outbound sales calls as required.
Handle inbound and outbound calls professionally and courteously for JN Bank.
Investigate and resolve customer inquiries, issues, and complaints, showing empathy and ensuring customer understanding.