Call Center Representative

Call Center Representative (Part-time to Full-time) Hourly plus bonus
Location: Hauppauge, NY(In-Office)

Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.

General Purpose:

Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.

Responsibilities:

• Deliver scripted pitch to the homeowners

• Adjust scripted pitch to meet needs of specific homeowners

• Handle homeowner's questions and objections

• Obtain homeowners’ information including names, addresses, phone numbers, etc.

• Receive and input appointment details into the system

• Input homeowners’ information and notes from the conversation

• Confirm appointments placed with canvassers or sales reps

• Issue appointments for reps to meet with prospective homeowners

• Conduct quality control phone calls

• Answer inbound telephone calls from advertising responses

• Follow up on initial contacts with homeowners

• Maintain accurate and updated lead information and reports

Qualifications:

• Knowledge of sales and marketing principles and strategies

• Relevant work experience in telemarketing, inside sales, customer service, or promotions

• Proficiency in relevant computer applications

• Product knowledge – Training provided

• "Smile and dial" mindset – must be comfortable and confident on the phone

• Excellent verbal communication skills

• Strong note-taking abilities for accurate follow-up

• Effective time management and ability to prioritize tasks

• Consistent follow-up on leads is essential

• Well-spoken with an engaging, upbeat personality that shines through the phone

• Positive, self-motivated attitude with a strong work ethic

• Results-driven mindset – ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team

Perks:

• Performance-based biweekly bonuses

• Fun games and incentive rewards

• Growth opportunities as they arise

• Positive, supportive work environment

• 90-day review with potential for role and compensation advancement

Ready to join a winning team? Apply today and start making a difference while building your future!