Call Center Specialist II
Key details
- Salary
- $15.00–$19.00/hr
- Location
- Saint Louis Park, MN, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Part-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2d ago
Skills
customer service
About the role
Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist II to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $15.00-$19.00/hr.
We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 11:00am-5:00pm on Saturdays & Sundays, 2:00pm-8:00pm on Mondays.
CALL CENTER SPECIALIST RESPONSIBILITIES
Our Call Center Specialist are responsible for a wide variety of tasks such as:
Provide excellent customer service by greeting and assisting customers
Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards
OUR IDEAL CALL CENTER SPECIALIST
Team player - steps in to assist when and where as needed
Respectful - empathetic and appreciative of our customers and team
Innovative - implements trending and forward-thinking retail solutions
Hospitable - provides a friendly face and welcoming environment
MINMUM QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Two or more years work experience within the related technical/functional work area
We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 11:00am-5:00pm on Saturdays & Sundays, 2:00pm-8:00pm on Mondays.
CALL CENTER SPECIALIST RESPONSIBILITIES
Our Call Center Specialist are responsible for a wide variety of tasks such as:
Provide excellent customer service by greeting and assisting customers
Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards
OUR IDEAL CALL CENTER SPECIALIST
Team player - steps in to assist when and where as needed
Respectful - empathetic and appreciative of our customers and team
Innovative - implements trending and forward-thinking retail solutions
Hospitable - provides a friendly face and welcoming environment
MINMUM QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Two or more years work experience within the related technical/functional work area
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