Call Center Team Lead
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Skills
customer servicemedical billing
About the role
Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
This is a full-time, non-exempt position reporting to our Senior Director of Operations.
What You Will Do
- Answer patient calls/questions.
- Updating and billing insurance.
- Take Credit card payments.
- Trying to resolve any concerns/issues on patient accounts.
- Work with collection agencies for requests to remove from collections.
- Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
- Primary escalation from our Call Center staff
- Answering escalated phone calls from our Call Center offshore team
- Assist in educating the offshore call center staff.
- Update patient demographics.
- Other tasks and projects as determined by your manager.
What it takes to join the family
- Nextech experience a plus
- Medical Billing background
- Excellent communication skills and professional demeanor
- The ability to work under tight deadlines.
- Strong written and verbal communication skills with customer service focused aptitude
- Detail-oriented individuals who are team players highly self-motivated.
- Teamwork and collaboration skills
- Time management and organization skills
- Integrity to maintain confidentiality when working with sensitive business data.
- Ability to function well in a fast-paced and at times stressful environment.
- Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Why Assembly?
- Be part of something special! We are growing both organically and through acquisitions.
- Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
- Ongoing training and development programs